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Drive Transformation as a Principal Program Manager

hace 2 meses

Xico, México Zendesk A tiempo completo
About the Role

We are seeking a dynamic and business-focused Principal Program Manager to join our growing Corporate Program Management Office (CPMO) at Zendesk. As a Principal Program Manager, you will play a critical role in driving transformation programs aimed at delivering company strategy.

Key Responsibilities
  • Partner closely with leadership to translate corporate strategies into execution-ready programs and initiatives.
  • Drive several company-wide, cross-geo programs at a time, ensuring clear, proactive communication and follow-up with stakeholders to meet deadlines.
  • Bring structure to sometimes ambiguous visions and craft programs to bring them to life.
  • Design and build streamlined and optimized processes and work with teams on areas requiring significant change management in a way that minimizes disruption.
  • Set up appropriate communications infrastructure for program execution and executive-level engagement.
  • Identify and track key milestones from program inception to program retrospective; anticipate areas of risk and proactively mitigate them.
  • Cultivate a culture of openness and transparency to increase the likelihood of program success.
  • Lead by influence rather than authority to build trust across the organization.
  • Positively impact the effectiveness and efficiency of program team members by sharing your experiences and contributing to the continuous improvement of our methodology.
Requirements
  • Proven track record of driving several large-scale, complex programs, including Sales, CX and GTM (Go-to-Market) initiatives.
  • Minimum of 8 years in a Sr. Program Manager role within a fast-paced SaaS environment or management consulting focused business integration, and transformation efforts.
  • Experience working with and supporting operations teams and managing programs that impact large employee groups.
  • Demonstrated success working across diverse teams and geographies, with the ability to synthesize what may appear to be competing priorities.
  • Serves as an invaluable business partner to the teams you support with a diverse skill set that spans, business operations, process design and improvement, data/analytics, and program management.
  • Able to distill complex, multi-faceted topics into an organized, structured approach and mobilize the right people to execute.
  • Extremely strong collaboration, planning, influencing, prioritization, and time management skills.
  • Ability to tailor your approach and those of the Corporate PMO to meet the needs of Zendesk teams.
  • Ability to follow and positively influence Corporate PMO methodology and best practices.
  • Experience with Atlassian toolset (JIRA, Confluence), Smartsheet, and/or process mapping software (Lucidchart) a plus.
  • PMP and/or Prosci Change Management certifications a plus.
About Zendesk

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

We believe in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.