Senior Principal, Business Transformation
hace 4 semanas
**Job Title: Senior Principal, Business Transformation**
We are seeking a highly skilled Senior Principal, Business Transformation to lead high-priority cross-functional strategic initiatives at Zendesk. This role requires strong strategic and analytical thinking, effective communication and social skills, and the ability to partner with senior leaders across the organization.
Key Responsibilities:
- Own one or more transformation initiatives in partnership with senior leadership, financial sponsors, and/or third-party consultants, from inception through implementation.
- Provide high-quality, data-backed guidance and recommendations to senior leaders to drive business outcomes.
- Build and lead project teams required to achieve key objectives.
- Identify and drive key activities, including crafting meeting cadence, leading meetings, owning content/results, driving analysis, making recommendations, and engaging with cross-functional partners to get input and consensus.
- Partner with Program Management to solidify and lead all aspects of project plans and governance.
- Lead organisational change activities, as needed.
- Identify and resolve roadblocks when they arise.
- Establish POV on when and how to transition ongoing operations back to the business.
- Lead development of systems and processes to track and measure initiative success.
- Lead development of reporting, E-Staff/Board content, and other communications for transformation efforts.
Requirements:
- 12+ years of experience in operations improvement, business process improvement, change management, data analysis, management consulting, private equity, corporate strategy, and/or business operations.
- Excellent communication at all levels and ability to build consensus and lead change.
- Skilled at actively handling and communicating risk.
- Urgency, positivity, growth mindset, and collaborative teammate.
- English fluency.
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