Delivery Director, IT Services

hace 1 día


Xico, México Itc Worldwide A tiempo completo

Job Summary

Itc Worldwide is seeking an experienced and highly dynamic leader to take on a leadership role for Technical Services and Support. The Delivery Director position is a critical leadership position responsible for managing and delivering the portfolio of large CRM and ERP implementations, accountable for the delivery quality and performance to budget for a portfolio of complex CRM and ERP projects across the Americas and EMEA.

Key Responsibilities

  • Act as the Business Applications Domain Leader for key markets, owning the end-to-end business on delivery portfolio management and project execution to deliver on domain P&L and scorecard KPIs.
  • Drive customer satisfaction and services revenue through delivery excellence, delivery resource development, direction, and guidance.
  • Manage a fiscally responsible practice, delivering on Delivery Margin through Modern Delivery levers and the right mix of delivery resources/capabilities.

Requirements

  • Business Leader with independent strategic thinking about business issues, able to see the big picture and unite new and disparate ideas with practical plans.
  • Real-world experience with large Business Application implementations, preferably Dynamics 365.
  • Exposure to multi-country and full life-cycle complex CRM and/or ERP implementation projects across various industries.
  • Demonstrated track record of delivering complex projects.
  • Capable of global leadership and reaching out to the appropriate global community to drive success.
  • Effective field services practice leadership, demonstrating executive maturity and building a high-performing team.
  • Proven track record of key stakeholder alignment, customer and partner satisfaction, driving revenue attainment, delivery excellence.
  • Executive-level (CxO) interpersonal, verbal, written and presentation skills; ability to mesh well with customer decision makers.
  • Resourceful, confident under pressure, with demonstrated skill in both crisis management and expectation management.
  • Knowledge of Microsoft and SAP systems and tools highly desirable.
  • Strong oral and written communication in English.
  • Organizational and interpersonal skills.
  • 10+ years IT industry experience with a minimum of 10+ years in services delivery organization.
  • Ability to travel as high as 50% as demanded by the needs of our customers and our business.

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