Delivery Director
hace 1 día
Job Summary
We are seeking a highly experienced and skilled Delivery Director to lead our global customer accounts and drive business success. As a key member of our team, you will be responsible for delivering exceptional results and ensuring alignment between our client's digital strategy and our product roadmap.
Key Responsibilities
- Lead one or two global customer accounts, working closely with customer success and technology directors to empower our teams to make decisions and operate at a high level.
- Work with customers to ensure ongoing support and identify new opportunities to drive continued business and IT value.
- Create account plans with sales and technology teams to drive operational value.
- Identify quick wins and long-term opportunities to help drive operational value.
- Deliver cross-departmental projects, including implementation, consultancy, product development, and training.
- Provide delivery best-practice insights and advice to ensure successful project execution.
- Escalate program delivery issues to executive management.
- Steer and monitor all projects within the portfolio, focusing on enabling teams to execute at full efficiency.
- Decide which department or team should execute new projects or product features and work with operations to create staffing plans.
- Ensure alignment of roadmaps between clients and Backbase, driving ongoing strategic alignment of roadmaps, new feature creation, and strengthening of vertical solutions.
- Understand clients' digital strategies, plans, and progress, and how Backbase supports these efforts.
- Drive relationships with key delivery stakeholders at clients, ensuring ongoing alignment throughout engagements.
- Help create and maintain a culture of excellence and continuous improvement.
About Backbase
Backbase creates the best digital banking solutions on the planet, enabling our clients to deliver superior online and mobile customer experiences. We are a global, young-spirited, diverse company with 600+ employees working together on better and more advanced products.
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