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About Avery Dennison
Avery Dennison is a leading global manufacturer of innovative materials and solutions that make brands more engaging and their products more interactive. Our RFID business is a key part of our growth strategy, and we're looking for a talented Customer Service Representative to join our team.
Job Summary
We're seeking a highly motivated and customer-focused individual to join our RFID business as a Customer Service Representative. As a key member of our team, you will be responsible for delivering exceptional customer service, building strong relationships with our customers, and driving business growth through innovative solutions.
Key Responsibilities
- Provide timely and accurate responses to customer inquiries, resolving issues and concerns in a professional and courteous manner.
- Build and maintain strong relationships with customers, understanding their needs and preferences to deliver tailored solutions.
- Collaborate with internal stakeholders, including sales and marketing teams, to identify new business opportunities and drive growth.
- Develop and implement account service strategies to improve customer satisfaction and loyalty.
- Stay up-to-date with industry trends and developments, applying knowledge to drive business growth and improve customer outcomes.
- Work closely with the sales team to achieve sales goals and objectives.
- Manage customer accounts, including order processing, follow-up, and pricing integrity.
- Implement marketing programs for assigned accounts, working closely with the marketing team to develop and execute campaigns.
- Provide responsive order management support, including order entry, expediting, and shipment information.
- Proactively communicate supply chain issues and provide alternatives to customers.
- Attend technical training seminars to stay up-to-date with industry developments and best practices.
- Support team members as needed, providing backup and assistance to ensure seamless service delivery.
Requirements
- High School/College/University Degree is welcome.
- Previous work experience of 2+ years from a call center, internal sales, or customer service function, ideally within the manufacturing, printing, or packaging industry.
- Creativity and innovation, entrepreneurial spirit for growing the business.
- Proficiency in the English language.
- Strong interest and drive to identify/build and meet customer needs, plus cultural empathy and team-player attitude to operate in a complex multinational organization.
- Perform well at any situation and be able to handle a number of key tasks at a time.
- High degree of accuracy, good time-management, and priority setting skills are important.
- Energetic, dedicated, and enthusiastic work approach combined with good self-management (without constant direct supervision) to meet deadlines and to do what it takes to get the job done.
- Strong cultural empathy and team-player, relationship-building attitude to operate in a complex multinational organization.