Customer Service Representative and Bilingual Collector

hace 1 semana


Naucalpan de Juárez, México AT&T A tiempo completo
Overview
At AT&T, we're looking for a skilled customer service representative to join our team. As a Customer Service Representative and Bilingual Collector, you will play a crucial role in providing exceptional customer service and collecting payments while ensuring a seamless experience for our clients.

About the Role
This is a full-time position that requires working 40 hours per week during operation hours from 7:00 am to 9:15 pm CST, Monday to Friday. You will be responsible for handling customer inquiries, resolving issues, and providing billing support while achieving collection goals.

What We Offer
We offer a competitive MEXN$18,225 Monthly Base Salary (before Taxes), plus monthly grocery vouchers of MXN $1,519 every 14 days, and restaurant vouchers of MXN $1,216 every 14 days. Additionally, you'll enjoy life insurance, vacation days, onsite medical, and 50% discount on five lines of AT&T Wireless service.

Key Responsibilities
• Handle customer inquiries, resolve issues, and provide billing support
• Achieve collection goals by providing exceptional customer service
• Effective communication and negotiation skills to overcome objections and find solutions
• General billing support to clarify doubts, orders, and complaints regarding overdue payments or fees
• Be comfortable using a personal computer to take notes and research billing questions while engaging with customers on the phone

Requirements
• Advanced Conversational English to converse seamlessly with U.S. customers
• Personal Computer experience with Microsoft Windows and Office
• Previous experience in customer care, billing, collections, or similar roles is highly desired
• Ability to work 100% of the time in the office and availability to start immediately

Benefits
We're committed to providing a supportive and inclusive environment. Our benefits package includes:
• Life Insurance
• Vacation days, plus three personal days, onsite medical, and more
• 50% discount on five lines of AT&T Wireless service
• Paid starting from your first day of training, including some benefits like meal and grocery vouchers

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