Customer Service Representative

hace 3 semanas

Naucalpan de Juárez, México Fedex Express Lac A tiempo completo
Job Summary

We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at FedEx Express Latin America and Caribbean Division. As a key member of our operations team, you will be responsible for providing exceptional customer service, handling customer inquiries, and performing various administrative tasks.

Key Responsibilities
  • Assist customers with package tracing, answer questions regarding FedEx products and services, and provide over-the-counter and phone service.
  • Prepare various operations reports, maintain and audit records and files, and review airway bills as assigned.
  • Check packages for proper labeling, legality of content, and compliance with Customs documentation requirements.
  • Provide administrative and clerical support to Station Ops Manager and interface with customers on customs-related issues.
  • Maintain a neat and clean appearance of the workplace and front counter, and recognize new customers or additional business opportunities.
Requirements
  • High School degree or equivalent.
  • Spoken and written fluency in local language and demonstrated basic English.
  • One (1) year previous clerical or customer service experience in a service environment.
  • Good general office skills, including typing, filing, and computer literacy.
  • Excellent communication, organizational, and human relations skills.
  • Ability to lift 70 lbs and maneuver packages weighing up to 150 lbs with appropriate equipment.
About FedEx Express Latin America and Caribbean Division

FedEx is widely acknowledged as a world-class company, consistently recognized as a great place to work, a technology innovator, and one of the world's most admired and respected companies. We are honored to be consistently named among the World's most valuable and admired brands, and we are proud to offer a dynamic and inclusive work environment.

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