ISV Customer Care Specialist
hace 1 semana
We are seeking a highly skilled ISV Customer Care Specialist to join our team at Emerson Electric. As a key member of our organization, you will play a vital role in ensuring seamless order execution and exceptional customer service.
Key Responsibilities- Order Execution
- Proactively handle order backlog to meet monthly shipment commitments.
- Collaborate across multiple teams to ensure orders are entered, released from holds, scheduled, and driven promptly.
- Verify that all orders are accurately entered, reflecting correct product specifications, agreed delivery dates, certification, and documentation requirements.
- Prioritize order execution in coordination with buyers and plants to meet customer requirements.
- Address past due backlog by working with buyers and planners to ensure dates are handled according to date management standards.
- Serve as a point of contact for the assigned factory to facilitate the timely issue of critical orders.
- Status Updates
- Proactively handle order backlog.
- Assist with sales shipment forecasting.
- Provide customers with order status updates at every stage, including supervising details once the order has shipped.
- Follow up on commitments and delivery breakthroughs with the plant.
- Change Order Management
- Handle change order and cancellation requests.
- Address queries related to orders from booking to invoicing.
- Support return material requests as needed.
- Provide after-sales support as the need arises.
- Professional Degree
- Bachelor's Degree in Business Administration, Engineering, or a related field, or equivalent practical experience.
- Experience
- Minimum of 1 year of experience in a manufacturing environment.
- Preferred: 1+ year of experience in the flow control industry, with knowledge of valve and actuation applications or related expertise in fluid mechanics and electro-mechanical equipment.
- Technical Knowledge
- Ability to collaborate effectively across company departments to achieve quick results for customers.
- Self-motivated and action-oriented with a strong focus on results.
- Skilled in managing multiple tasks and competing priorities.
- Traits & Skills
- Experience with Oracle is strongly preferred.
- Proficient in computer applications, including Microsoft Excel.
- Excellent communication skills, both verbal and written, with the ability to use tact and good judgment in interactions.
We offer a competitive benefits package to recognize and support our employees. At Emerson, we are committed to our core values and believe in respecting diversity and inclusion. We do not discriminate and welcome all qualified candidates to apply and become part of our family, regardless of gender identity, race, sexual orientation, disability, age, religion, and/or nationality.
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