Customer Support Specialist
hace 18 horas
About NCR Atleos
NCR Atleos, a global leader in expanding financial access, is headquartered in Atlanta. Our dedicated team of 20,000 employees optimizes the branch, improves operational efficiency, and maximizes self-service availability for financial institutions and retailers worldwide.
**Key Responsibilities:**
- Provide installation, maintenance, and repairs on equipment within an assigned territory/region to ensure continuity of customer operations and high levels of customer satisfaction.
- Perform Tier II work on products and services of medium-high complexity, including large servers, mainframe computers, and peripherals.
- Primary services include hardware maintenance, installation, network management, multi-vendor maintenance, and software support.
- Provide installation, maintenance, and repairs on ATM and/or POS equipment and other electromechanical equipment at various locations within an assigned territory/region.
- Manage customer incidents, build working relationships with customers, and develop informal communication channels with customer accounts at the local level.
**Requirements:**
- High School Diploma or equivalent.
- 1-3 years of related experience.
- A+ Certification.
- Personal computer skills, tools, and basic electronic skills.
- Specific hardware and operating system knowledge on assigned products.
**What We Offer:**
- A dynamic work environment with opportunities for growth and development.
- A competitive salary and benefits package.
- The chance to work with a global leader in the financial industry.
NCR Atleos is an equal opportunity employer and welcomes applications from diverse candidates.
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