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IT Support Manager

hace 2 meses

Xico, México Citi A tiempo completo
About the Role

Citi is seeking a highly skilled IT Support Manager to join our team. As a key member of our IT organization, you will be responsible for managing one or more IT support teams, providing technical guidance and support to our business stakeholders, and ensuring the smooth operation of our IT infrastructure.

Key Responsibilities
  • Manage and coordinate the activities of IT support teams to ensure timely and effective resolution of technical issues.
  • Provide technical guidance and support to business stakeholders, including development managers, to ensure that technical issues are resolved in a timely and effective manner.
  • Collaborate with cross-functional teams to identify and implement process improvements and best practices.
  • Develop and maintain relationships with key stakeholders, including business leaders and technical teams, to ensure that IT support services meet business needs.
  • Stay up-to-date with industry trends and emerging technologies to ensure that IT support services remain relevant and effective.
Requirements
  • 6-10 years of experience in IT support or a related field.
  • Proven experience in managing IT support teams and providing technical guidance and support to business stakeholders.
  • Strong technical skills, including experience with IT infrastructure, applications, and operating systems.
  • Excellent communication and interpersonal skills, with the ability to work effectively with technical and non-technical stakeholders.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and projects.
Preferred Qualifications
  • Experience with IT service management frameworks and tools.
  • Knowledge of IT security principles and practices.
  • Experience with IT project management methodologies and tools.
  • Ability to lead and manage IT support teams, including hiring, training, and evaluating team members.
What We Offer

Citi offers a competitive salary and benefits package, as well as opportunities for professional growth and development. We are an equal opportunity employer and welcome applications from diverse candidates.