Program Manager, Repair Experiences

hace 2 semanas


Xico, México Google Inc. A tiempo completo

Job Summary: We are seeking a highly skilled Program Manager, Repair Experiences to lead complex, multi-disciplinary projects from start to finish. As a Program Manager at Google, you will work with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company.

About the Job: Our goal is to build a Google that looks like the world around us, and we want Googlers to stay and grow when they join us. As part of our efforts to build a Google for everyone, we build diversity, equity, and inclusion into our work and aim to cultivate a sense of belonging throughout the company.

Responsibilities:

  • Build and manage Google's consumer hardware service operations aligning with our global strategy.
  • Lead relationships with local vendors, ensuring they meet performance and timeline goals.
  • Own the customer experience, operational performance, and financial results in the country.
  • Collaborate across teams to develop innovative programs that ensure support for customer returns and repair.

What We Offer: Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law.



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