Commercial Proposal Development Specialist

hace 2 días


Xico, México Zendesk, Inc. A tiempo completo

About Zendesk

Zendesk is a leading customer service platform that helps companies build better relationships with their customers. Our software brings calm to the chaotic world of customer service, powering billions of conversations with brands you know and love.

Job Overview

We are seeking an experienced Commercial Proposal Development Specialist to join our RFP Center of Excellence team. This role will be responsible for developing clear, compelling, and accurate responses to a wide range of RFx and Tender requests.

About the Role

The successful candidate will have 3+ years of experience in proposal development, with a proven track record of crafting winning proposals. You will work closely with internal stakeholders, including Sales, Presales, and Legal teams, to research and develop responses to complex RFx requests.

Key Responsibilities

  • Lead the response effort on global RFxs for Commercial and Enterprise opportunities
  • Work with Solutions Consultants, Account Executives, and other team members to craft compelling responses
  • Convey sophisticated technical solutions in a highly readable, customer-oriented format
  • Run kickoff/Go-No-Go discussions to define overall strategy, themes, and qualification requirements
  • Refine and enhance engagement processes for responding to complex RFx
  • Stay up-to-date on product releases and functionality, and reflect such releases in our RFx responses

Requirements

  • 3+ years of experience coordinating, scheduling, editing, and producing proposals, statements of qualifications, reports, pre-qualifications, or presentations
  • Experience in Bid Management processes, ideally in a technology environment
  • Strong process and project management skills, with an ability to work independently and prioritize multiple projects
  • Proven track record of developing strong working relations across a global organization
  • A passion for crafting winning proposals, with excellent written and verbal communication skills

About the Team

You will be part of our fast-growing RFP Center of Excellence team, working collaboratively across Sales, Presales, and internal teams. We offer a dynamic and flexible work environment, with opportunities for professional growth and development.

What We Offer

  • An estimated salary of $80,000 - $110,000 per year, based on location and experience
  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off
  • The opportunity to work with a leading customer service platform, with a global presence and a diverse range of clients
  • A collaborative and supportive work environment, with a focus on employee well-being and satisfaction

About Zendesk

Zendesk is an equal opportunity employer, committed to fostering a diverse, inclusive, and equitable workplace culture. We celebrate individual differences and strive to create a workplace where everyone feels valued, respected, and empowered to succeed.



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