Manufacturing Support Specialist

hace 3 semanas


Monterrey, Nuevo León, México Epicor A tiempo completo

About Us:

Epicor Software Corporation is a technology leader dedicated to helping businesses drive growth. Our modern, industry-specific software simplifies and automates everyday processes, boosting efficiency and productivity.

About the Role :

We're looking for an experienced Manufacturing Support Analyst to join our team. As a key member of our support team, you will respond to client calls in a professional manner, providing solutions and advice.

Your Key Responsibilities:

  • Respond to client calls and provide technical assistance
  • Perform complex testing, support, and troubleshooting remotely
  • Maintain Service Quality levels and ensure all issues are handled in a timely manner
  • Keep clients informed of progress and attend relevant Epicor product training courses

Requirements:

  • Fluent written and spoken English
  • Degree in Manufacturing-related fields (Industrial Engineering, Mechanical Engineering)
  • Demonstrated expertise in meeting business needs with technology solutions
  • ERP knowledge highly advantageous
  • Minimum three years related experience (preferred but not essential)
  • Customer service experience valued

Benefits:

A competitive salary of $25,000 - $28,000 per month, plus additional benefits including medical insurance, life insurance, and vacation time.

Location: This is a full-time position based in the office.



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