Manufacturing Support Specialist
hace 3 semanas
About Us:
Epicor Software Corporation is a technology leader dedicated to helping businesses drive growth. Our modern, industry-specific software simplifies and automates everyday processes, boosting efficiency and productivity.
About the Role :
We're looking for an experienced Manufacturing Support Analyst to join our team. As a key member of our support team, you will respond to client calls in a professional manner, providing solutions and advice.
Your Key Responsibilities:
- Respond to client calls and provide technical assistance
- Perform complex testing, support, and troubleshooting remotely
- Maintain Service Quality levels and ensure all issues are handled in a timely manner
- Keep clients informed of progress and attend relevant Epicor product training courses
Requirements:
- Fluent written and spoken English
- Degree in Manufacturing-related fields (Industrial Engineering, Mechanical Engineering)
- Demonstrated expertise in meeting business needs with technology solutions
- ERP knowledge highly advantageous
- Minimum three years related experience (preferred but not essential)
- Customer service experience valued
Benefits:
A competitive salary of $25,000 - $28,000 per month, plus additional benefits including medical insurance, life insurance, and vacation time.
Location: This is a full-time position based in the office.
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