Manufacturing Support Specialist
hace 1 semana
**About Us**
Epicor Software Corporation is a global technology leader dedicated to helping businesses drive growth for over 45 years. Our innovative software simplifies and automates everyday processes, enabling customers to boost efficiency and productivity. We have a talented team of nearly 4,000 employees worldwide who are passionate about building exceptional products and solutions through teamwork, innovation, and integrity.
**Job Overview**
We are seeking a skilled Manufacturing Support Specialist to join our team. In this role, you will be responsible for providing professional support to clients, ensuring timely resolution of issues, and maintaining high service quality levels.
**Key Responsibilities**
- Respond to client calls in a professional manner, providing effective solutions and advice
- Collaborate with clients to perform complex testing, support, and troubleshooting technical functions remotely.
- Ensure all issues are handled promptly and efficiently
- Review outstanding issues, keeping clients informed of progress
- Attend relevant Epicor product training courses to stay up-to-date with our internal certification scheme
**Requirements**
To succeed in this role, you will need:
- Fluency in English (written and spoken)
- A degree in Manufacturing-related fields (Industrial Engineering, Mechanical Engineering)
- Demonstrated expertise in meeting business needs with technology solutions
- ERP knowledge highly advantageous
- Minimum of three years related experience (preferred but not essential)
- Customer service experience valued
**Preferred Skills**
- Manufacturing / Technical Skills
- Exposure to production environment, understands manufacturing concepts, terminology, processes, procedures, and operation valued
- Knowledge/exposure to computerized Manufacturing Planning and Control (MPC) preferred
- Excellent verbal communication skills
- Service-oriented with ability to prioritize tasks in a stressful environment
- Strong skills for analysis, troubleshooting, and problem-solving
- Ability to work independently with minimal supervision
- Willingness to learn and explore new technologies
**Why This Role?**
In this position, you will develop valuable skills that can be applied across various areas of the business. You will have opportunities to grow professionally and advance your career in any direction you choose.
**Salary & Benefits**
Expected salary: $28,000 - $32,000 per month
- Full-time employment
- Comprehensive benefits package, including medical insurance, dental insurance, life insurance, and additional paid time off
- Referral program
- Relocation assistance to Monterrey, NL (required)
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