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We are seeking a highly motivated and customer-focused individual to join our Food and Beverage team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional service to our guests, ensuring their dining experience is memorable and enjoyable.
Key Responsibilities- Process all payment methods in accordance with accounting procedures and policies.
- Follow property control audit standards and cash handling procedures.
- Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank.
- Transport bank to/from assigned workstation.
- Set up and organize cashier workstation with designated supplies, forms, and resource materials.
- Maintain cleanliness of workstation at all times.
- Complete opening duties, including setting up necessary supplies and tools, and ensuring everything is in working order.
- Follow all company and safety and security policies and procedures.
- Report accidents, injuries, and unsafe work conditions to manager.
- Ensure uniform and personal appearance are clean and professional.
- Maintain confidentiality of proprietary information and protect company assets.
- Welcome and acknowledge all guests according to company standards.
- Anticipate and address guests' service needs.
- Thank guests with genuine appreciation.
- Speak with others using clear and professional language.
- Answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with others.
- Support team to reach common goals.
- Ensure adherence to quality expectations and standards.
- Enter and locate work-related information using computers and/or point of sale systems.
- Stand, sit, or walk for an extended period of time.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
As a Customer Service Representative with Marriott International, you will have the opportunity to work in a dynamic and fast-paced environment, providing exceptional service to our guests. You will be part of a team that is dedicated to delivering memorable experiences and exceeding our guests' expectations.
We offer a competitive salary and benefits package, as well as opportunities for career growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
