Customer Experience Liaison

hace 4 semanas


Pto Vallarta, Jalisco, México Xtendops A tiempo completo
Customer Experience Advocate

Xtendops is seeking a skilled Customer Experience Advocate to join our team. As a key member of our support team, you will be responsible for delivering exceptional customer experiences through proactive and reactive support.

Key Responsibilities:
  • Manage customer inquiries and complaints in a timely and professional manner.
  • Process orders and modifications, and escalate complaints across multiple communication channels.
  • Provide helpful information, answer questions, and respond to complaints in a courteous and professional manner.
  • Collaborate with internal teams to resolve customer issues and improve overall customer satisfaction.
  • Stay up-to-date with product knowledge and industry trends to provide expert advice to customers.
Requirements:
  • High school diploma or equivalent.
  • All levels of relevant experience from a related industry or at least a Subject Matter Expert.
  • Proficient in relevant computer applications.
  • Knowledge of customer service practices and principles.
  • Excellent data entry and typing skills.
  • Superior listening, verbal, and written communication skills.
  • Ability to handle stressful situations appropriately.

Xtendops is an equal opportunities employer and welcomes applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.



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