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Customer Success Professional

hace 2 meses

Hermosillo, Sonora, México Necodex A tiempo completo
Customer Success Specialist

**About the Role**:

We are seeking a highly skilled Customer Success Specialist to join our team at Necodex in Hermosillo, Sonora. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our clients, fostering strong relationships, and driving business growth.

Key Responsibilities:

  • Client Relationship Management: Serve as the primary point of contact for assigned clients, ensuring timely and accurate delivery of services.
  • Customer Engagement: Proactively engage with clients to understand their needs, address concerns, and provide solutions to enhance their experience.
  • Account Management: Manage client accounts, identifying opportunities for upselling or cross-selling, and ensuring accurate and timely delivery of services.
  • Bilingual Communication: Communicate fluently in both English and Spanish, both written and verbal, to effectively engage with our diverse client base.
  • Issue Resolution: Act as a liaison between clients and internal teams to resolve any issues or challenges promptly and effectively.
  • Client Advocacy: Advocate for clients' needs and feedback within the organization to drive continuous improvement and innovation in our products and services.
  • Client Training and Onboarding: Assist clients with onboarding processes and provide training and support on our products or services as needed.
  • Drive Revenue Growth: Focus on customer-centered support, shifting from company-centered marketing and selling to supporting the customers' buying process.
  • Retention and Renewal: Work proactively to retain clients and secure contract renewals, identifying up-selling and cross-selling opportunities, and negotiating renewal terms.

Requirements:

  • Bachelor's degree in Business Administration, Marketing, Communications, or systems engineering.
  • 2-3 years of experience in Customer Success, Account Management, or similar customer-facing roles.
  • Proficiency in using CRM software (e.g., Salesforce, HubSpot) to manage client relationships and track interactions.
  • Excellent interpersonal and communication skills in English and Spanish, with a customer-centric mindset and a genuine desire to help others.
  • Strong attention to detail and organizational skills, with the ability to manage multiple priorities and deadlines effectively.
  • Self-motivated and proactive, with the ability to work independently as well as collaboratively within a team.
  • Flexibility to work in a hybrid environment, with the ability to adapt to changing priorities and business needs.

What We Offer:

  • Competitive salary and benefits package, including opportunities for professional development and growth.
  • Major Medical Health Insurance.
  • 15 PTO days since year 0.
  • Opportunity for advancement & growth in a rapidly expanding team.
  • Mentorship, learning & education programs.
  • Monthly employee events.

How to Apply:

Please submit your resume and cover letter detailing your relevant experience and why you'd be a great fit for this role.