Global Music Support Specialist

hace 4 semanas


Guadalajara, Jalisco, México Helpware A tiempo completo
About the Role

We are seeking a dedicated and enthusiastic Global Music Support Specialist to join our team at Helpware. As a key member of our customer support team, you will be responsible for providing exceptional service to customers worldwide through online chats and email channels.

This is an exciting opportunity to work with a global music streaming service, providing top-notch support to their vast customer base in multiple languages. You will be working collaboratively with our team to identify customer issues and find practical solutions, taking ownership of customer cases from start to finish.

As a Global Music Support Specialist, you will have the chance to develop your skills in communication, empathy, and problem-solving, while being part of a dynamic and fast-paced environment.

About the Job
  • Provide exceptional customer service worldwide through email and live chat channels.
  • Identify customer issues and collaborate with the team to find practical solutions.
  • Taking ownership of customer cases, ensuring end-to-end resolution.
  • Support any contact channel that our client requires such as email, social media, and live chat.
  • Take ownership of customer issues, solve problems, and handle cases from start to finish.
Requirements
  • Adaptability: Ability to thrive in a fast-paced environment and quickly adapt to changes.
  • Communication: Excellent verbal and written communication skills with colleagues and customers.
  • Empathy: Genuine care for customers' needs and a passion for helping others.
  • Quick Learner: Willingness to embrace new ideas, push boundaries, and strive for continuous improvement.
  • Collaboration: Strong team player who understands the importance of working together for success.
  • Language Proficiency: Impeccable written and spoken English, along with proficiency in Spanish.
About Us

Helpware is a technology-driven company with offices in multiple countries around the world. We provide Customer Experience & Operational Support for modern companies, leveraging empowered teams, innovative solutions, and technologies to deliver best-in-class value-adding services to our partners.

We offer a competitive salary of $45,000 - $55,000 per year, depending on experience and qualifications. If you are passionate about delivering exceptional customer service and are looking for a challenging role in a dynamic environment, we encourage you to apply.



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