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Customer Service Team Lead
hace 2 meses
Ria's mission is to be the most progressive money transfer company in the world by offering service excellence and the most competitive and reliable remittance payment services to our customers. Ria Money Transfer is the second-largest global money transfer company and a division of the European public company Euronet Worldwide (Nasdaq: EEFT). RIA is a worldwide leader in remittances and is a recognized benchmark in both the quality and reliability of its public service.
Key Responsibilities:
- Build a strong team and shape staff behaviors to accomplish desired results.
- Play a collaborative role in growing and implementing standards and processes.
- Deliver reports and constant communication.
Customer Service Skills:
- Answering or making calls to customers to learn about and address their needs, complaints, or other issues with products or services.
- Responding efficiently and accurately to callers, explaining practical solutions, and ensuring that clients feel supported and valued.
- Engaging in active listening with callers, confirming or clarifying information, and diffusing angry customers, as needed.
- Building lasting relationships with customers and other team members based on trust and reliability.
Technical Skills:
- Utilizing software, databases, scripts, and tools appropriately.
- Understanding and striving to meet or exceed department metrics while providing excellent consistent customer service.
- Making sales or recommendations for products or services that may better suit client needs.
Requirements:
- High school diploma or equivalent. More education or experience may be preferred.
- Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
- Understanding of company products, services, and policies.
- Proficiency with computers and strong typing skills.
- Ability to ask prying questions and diffuse tense situations.
- Strong time management and decision-making skills.
- Adaptability and accountability to build a career within the company.
- Fluency in multiple languages may be desired.
- Schedule availability.
Benefits:
- Competitive monthly salary $26,000 gross for a medium level of English.
- 5% food vouchers.
- 30 days bonus.
- 15 days of initial vacation.
- Life insurance.
- Free access to our Gym.
- Dynamic and collaborative work environment.
- Cutting-edge tools and technology to make work easier.
- Free English and French classes.
- Work-life Balance.
Ria's Commitment to Diversity:
- Ria values diversity and is proud to be an equal-opportunity employer.
- We provide equal opportunities to all employees and applicants, regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
