Senior Desktop IT Support Specialist

hace 5 días


Ciudad de México, Ciudad de México inSync Staffing A tiempo completo

Job Title: Senior Desktop IT Support Specialist

About the Role:

We are seeking a highly skilled and experienced Senior Desktop IT Support Specialist to join our team at inSync Staffing. As a key member of our technical support team, you will be responsible for providing exceptional desktop support services to our clients.

Key Responsibilities:

  • Desktop Support: Provide hands-on Windows desktop support, building PCs and resolving operating system, driver, and software issues in a Dell environment.
  • Microsoft 365 Support: Resolve customer issues related to Microsoft 365, with a strong focus on SharePoint and Teams end-user support.
  • Account Administration: Manage account administration tasks, including Active Directory, group policy, Okta, and logon problems, including remote logon issues.
  • iPhone Email Support: Provide email support for iPhone users, focusing on mailbox setup and synchronization issues using Airwatch.
  • Service Now Experience: Handle tickets and escalate issues as needed, utilizing Service Now experience.
  • AV Meeting Room Support: Troubleshoot AV meeting room equipment, including Cisco VCs, Solstice, and App Space, and liaise with HQ teams and local AV vendors.
  • Regional Technical Lead: Act as an escalation point for other desktop members, opening tickets with Microsoft, managing Windows vulnerability through RiskSense and PowerShell scripting, and overseeing asset lifecycle replacement, reporting, and recycling.

Requirements:

To be successful in this role, you will need:

  • A minimum of 5 years of experience in desktop support, preferably in a senior role.
  • Extensive knowledge of Windows operating systems, hardware, and software.
  • Strong understanding of Microsoft 365 and its applications.
  • Experience with account administration tools, such as Active Directory and group policy.
  • Excellent problem-solving and communication skills.
  • Ability to work effectively in a fast-paced environment.

What We Offer:

In return for your expertise and dedication, we offer:

  • A competitive salary of $65,000 - $80,000 per year, based on location and experience.
  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off.
  • The opportunity to work with a dynamic team and contribute to the growth and success of inSync Staffing.
  • Ongoing training and development opportunities to enhance your skills and knowledge.


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