Senior Desktop IT Support Specialist
hace 5 días
Job Title: Senior Desktop IT Support Specialist
About the Role:We are seeking a highly skilled and experienced Senior Desktop IT Support Specialist to join our team at inSync Staffing. As a key member of our technical support team, you will be responsible for providing exceptional desktop support services to our clients.
Key Responsibilities:
- Desktop Support: Provide hands-on Windows desktop support, building PCs and resolving operating system, driver, and software issues in a Dell environment.
- Microsoft 365 Support: Resolve customer issues related to Microsoft 365, with a strong focus on SharePoint and Teams end-user support.
- Account Administration: Manage account administration tasks, including Active Directory, group policy, Okta, and logon problems, including remote logon issues.
- iPhone Email Support: Provide email support for iPhone users, focusing on mailbox setup and synchronization issues using Airwatch.
- Service Now Experience: Handle tickets and escalate issues as needed, utilizing Service Now experience.
- AV Meeting Room Support: Troubleshoot AV meeting room equipment, including Cisco VCs, Solstice, and App Space, and liaise with HQ teams and local AV vendors.
- Regional Technical Lead: Act as an escalation point for other desktop members, opening tickets with Microsoft, managing Windows vulnerability through RiskSense and PowerShell scripting, and overseeing asset lifecycle replacement, reporting, and recycling.
Requirements:
To be successful in this role, you will need:
- A minimum of 5 years of experience in desktop support, preferably in a senior role.
- Extensive knowledge of Windows operating systems, hardware, and software.
- Strong understanding of Microsoft 365 and its applications.
- Experience with account administration tools, such as Active Directory and group policy.
- Excellent problem-solving and communication skills.
- Ability to work effectively in a fast-paced environment.
What We Offer:
In return for your expertise and dedication, we offer:
- A competitive salary of $65,000 - $80,000 per year, based on location and experience.
- A comprehensive benefits package, including health insurance, retirement plan, and paid time off.
- The opportunity to work with a dynamic team and contribute to the growth and success of inSync Staffing.
- Ongoing training and development opportunities to enhance your skills and knowledge.
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