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We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at FedEx Express Latin America and Caribbean Division. As a key member of our operations team, you will be responsible for providing exceptional customer service, handling customer inquiries, and ensuring seamless logistics operations.
Key Responsibilities- Provide over-the-counter customer service, answering questions regarding FedEx products and services
- Assist customers with tracing packages, resolving issues, and providing solutions
- Prepare various operations reports, including audits and records
- Interface with customers on customs-related issues and handle packages in the cage
- Maintain a neat and clean appearance of the workplace and front counter
- High School degree or equivalent
- Previous clerical or customer service experience in a service environment or 18 months experience as a Service Agent
- Good general office skills, including light typing, filing, and computer literacy
- Excellent communication, organizational, and human relations skills
- Ability to lift 70 lbs and maneuver packages weighing up to 150 lbs with appropriate equipment
- Fluent in English, as determined by the results of the TOEIC exam
FedEx is widely acknowledged as a world-class company, consistently recognized as a great place to work, a technology innovator, and one of the world's most admired and respected companies. We are honored to be named among the World's most valuable and admired brands, with recent awards including Fortune's World Most Admired Companies and Forbes's Best Employers for Diversity.