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The Trevor Project is seeking a highly skilled Technology Support Analyst to join our remote team. As a key member of our 24/7 support team, you will provide world-class technical support to our staff, volunteers, and users of our services.
Key Responsibilities:- Provide Tier I and Tier II technical support to staff, volunteers, and users of our services.
- Draft knowledge articles for new and resolved issues.
- Support during onboardings and offboardings, ensuring equipment is accounted for.
- Provide preliminary diagnosis and triaging for technical incidents.
- Execute the complete problem-solving process, from isolation to resolution.
- Support and train users during the deployment of new technologies or features.
- Communicate with team and stakeholders during incidents.
- Occasionally translate documentation and deliver training orientations.
- Complete individual tasks as part of larger technology projects.
- Experience working in a technology helpdesk role.
- MacOS, Salesforce, and Google Workspace experience for at least 1 year.
- Strong verbal and written communication skills in English and Spanish.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong problem-solving skills and attention to detail.
- Ability to work collaboratively with team members and stakeholders.
- A career that truly makes a difference in the lives of LGBTQ+ young people.
- Health and life private insurance.
- Savings Fund.
- Employee Assistance Program for confidential support.
- Generous vacation and floating days from day 1.
- Remote work from Mexico.
- Professional and Learning Development Trainings including access to LinkedIn Learning.
