Technical Support Specialist

hace 1 semana

Ciudad de México, Ciudad de México Aspen Technology A tiempo completo

At AspenTech, we're driving innovation and making a positive impact on the world. Our AI-powered software helps top companies succeed in their digital transformation, making operations more efficient and reducing environmental impact.

The Role

We're seeking a highly skilled Technical Support Specialist to join our Customer Support and Training team. As a key member of our team, you'll be responsible for resolving complex technical issues, delivering high-quality training classes, and collaborating with cross-functional teams to drive business growth and customer satisfaction.

Key Responsibilities:

  • Provide exceptional customer service, troubleshooting complex technical issues, and resolving customer complaints
  • Deliver engaging and informative training classes, based on relevant engineering principles and industrial processes
  • Conduct pre-sales consultations to identify business problems and articulate AspenTech's products as solutions
  • Build strong relationships with customers, understanding their business needs and challenges
  • Collaborate with other AspenTech functions to maintain and develop business opportunities
  • Coach fellow team members to enhance their technical skills and contribute to team success

Requirements:

  • Bachelor's or Master's degree in Chemical Engineering or related discipline
  • Strong understanding of Chemical Engineering principles
  • Knowledge and experience of chemical and manufacturing business processes in the refining, chemical, pharmaceutical, or process industries
  • Minimum of 5+ years of relevant experience, with university experience counting towards this requirement
  • Ability to present complex information clearly and concisely, utilizing strong written and verbal communication skills
  • Ability to identify opportunities that create value for customers, with a customer-first mindset
  • Ability to manage multiple responsibilities and competing priorities, with occasional international travel

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