Technical Support Specialist
hace 1 mes
Job Summary:
Lenovo is seeking a highly skilled Technical Support Specialist to join our Managed Service Desk team. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to Lenovo's enterprise customers, including troubleshooting hardware and software issues, resolving technical problems, and answering technical questions.
Key Responsibilities:
- Provide technical support to Lenovo's customers via email and phone
- Troubleshoot hardware and software issues, resolve technical problems, and answer technical questions
- Collaborate with Level 2 engineers and technical account managers to resolve customer escalations
- Assist customers and field engineers by diagnosing problems and providing resolutions for technical or service-related issues
- Document all interactions in Lenovo's CRM
Requirements:
- Minimum of 1-3 years of experience in technical support or customer-facing technical role
- Excellent communication skills, verbal & written in Spanish, Portuguese & English languages
- CompTIA certifications (A+, Network+, Security+, etc.)
- Degree in Computer Science, Information Technology, or related field; or equivalent experience
Additional Information:
This position is a technical role within the Managed Service Desk that supports Latin America countries. In this role, you will be delivering our best-in-class support to Lenovo's customers.
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