Senior Learning Experience Manager

hace 4 semanas


Tijuana, Baja California, México Taskus A tiempo completo

**About TaskUs**: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands.

The company has a presence in twenty-three locations across twelve countries, including the Philippines, India, and the United States.

**Job Description**:

As a Senior Learning Experience Manager, you will be responsible for managing the initiation, development, and implementation of the TaskUs training department's site-wide initiatives.

You will drive campaign-specific training programs for Team Leaders and Teammates, create and maintain necessary materials related to maximizing campaign task mastery and personal development, and pioneer all campaign-specific training needs and programs in the organization.

**Key Responsibilities:**

  • Manage the initiation, development, and implementation of the TaskUs training department's site-wide initiatives
  • Drive campaign-specific training programs for Team Leaders and Teammates
  • Create and maintain necessary materials related to maximizing campaign task mastery and personal development
  • Pioneer all campaign-specific training needs and programs in the organization
  • Execute TL and TM development training, which includes detailed curriculum, training, and evaluation
  • Maintain all relevant training materials and documents for all levels for trainees, from new Teammates to tenured Team Leaders
  • Ensure that all trainings provided are aligned with the specific campaign and TaskUs' broader business objectives
  • Explore proactively the specific needs of every department and campaign to develop training materials as needed
  • Propose and publish a year-long training calendar with specific quarterly objectives
  • Plan total training policies, programs, new testing tools, methods, and systems

**Requirements:**

  • At least a bachelor's degree or college degree in any field
  • Minimum of 3 years of managerial and/or supervisory role
  • BPO experience
  • Excellence in presentation, communication, and interpersonal skills
  • High independence and motivation
  • Commitment to oversee projects to completion

**Benefits:**

  • Scholarship program for your children
  • HMO benefits for you and up to 2 dependents after 2 weeks of employment
  • Wellness programs
  • Retirement savings program with company matching

**About Us:**

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands.

Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery and ridesharing, HiTech, FinTech, and HealthTech.



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