Senior Learning Experience Manager

hace 4 semanas


Tijuana, Baja California, México Taskus A tiempo completo

**About TaskUs**: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands.

The company has a presence in twenty-three locations across twelve countries, including the Philippines, India, and the United States.

**Job Description**:

As a Senior Learning Experience Manager, you will be responsible for managing the initiation, development, and implementation of the TaskUs training department's site-wide initiatives.

You will drive campaign-specific training programs for Team Leaders and Teammates, create and maintain necessary materials related to maximizing campaign task mastery and personal development, and pioneer all campaign-specific training needs and programs in the organization.

**Key Responsibilities:**

  • Manage the initiation, development, and implementation of the TaskUs training department's site-wide initiatives.
  • Drive campaign-specific training programs for Team Leaders and Teammates.
  • Create and maintain necessary materials related to maximizing campaign task mastery and personal development.
  • Pioneer all campaign-specific training needs and programs in the organization.
  • Execute TL and TM development training, which includes detailed curriculum, training, and evaluation.
  • Maintain all relevant training materials and documents for all levels for trainees, from new Teammates to tenured Team Leaders.
  • Ensure that all training provided is aligned with the specific campaign and TaskUs' broader business objectives.

**Requirements:**

  • At least a bachelor's degree or college degree in any field.
  • 3 years experience as a Sr. Manager or Manager (in a call center or BPO company) specializing in Product Training.
  • Excellence in presentation, communication, and interpersonal skills.
  • High independence and motivation.
  • Commitment to oversee projects to completion.
  • Ability to adapt and level any training materials to a given audience.

**About Us**

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands.

Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery and ridesharing, HiTech, FinTech, and HealthTech.



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