Senior Learning Experience Manager
hace 4 semanas
**About TaskUs**: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands.
The company has a presence in twenty-three locations across twelve countries, including the Philippines, India, and the United States.
**Job Description**:
As a Senior Learning Experience Manager, you will be responsible for managing the initiation, development, and implementation of the TaskUs training department's site-wide initiatives.
You will drive campaign-specific training programs for Team Leaders and Teammates, create and maintain necessary materials related to maximizing campaign task mastery and personal development, and pioneer all campaign-specific training needs and programs in the organization.
**Key Responsibilities:**
- Manage the initiation, development, and implementation of the TaskUs training department's site-wide initiatives.
- Drive campaign-specific training programs for Team Leaders and Teammates.
- Create and maintain necessary materials related to maximizing campaign task mastery and personal development.
- Pioneer all campaign-specific training needs and programs in the organization.
- Execute TL and TM development training, which includes detailed curriculum, training, and evaluation.
- Maintain all relevant training materials and documents for all levels for trainees, from new Teammates to tenured Team Leaders.
- Ensure that all training provided is aligned with the specific campaign and TaskUs' broader business objectives.
**Requirements:**
- At least a bachelor's degree or college degree in any field.
- 3 years experience as a Sr. Manager or Manager (in a call center or BPO company) specializing in Product Training.
- Excellence in presentation, communication, and interpersonal skills.
- High independence and motivation.
- Commitment to oversee projects to completion.
- Ability to adapt and level any training materials to a given audience.
**About Us**
TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands.
Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery and ridesharing, HiTech, FinTech, and HealthTech.
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