Senior Learning Experience Manager

hace 3 semanas


Tijuana, Baja California, México Taskus A tiempo completo

About TaskUs:

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands.

Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ridesharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.

What We Offer:

At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages.

Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity.

We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs.

Job Description:

As a Senior Learning Experience Manager, you will drive the development and implementation of training initiatives, drive campaign-specific training programs, create training materials, and execute training for Team Leaders and Teammates.

Key responsibilities include planning total training policies, programs, new testing tools, methods, and systems, and working directly with the teams and communicating effectively with the Operations Director, Operations Manager, and their counterparts.

Requirements:

  • At least a bachelor's degree or college degree in any field
  • 3 years of experience as a Sr. Manager or Manager in a call center or BPO company, specializing in Product Training
  • Excellence in presentation, communication, and interpersonal skills
  • High independence and motivation
  • Commitment to overseeing projects to completion
  • Ability to adapt and level any training materials to a given audience

We are looking for a Senior Learning Experience Manager to join our team in TaskUs, a Business Intelligence 2022 'Best Place to Work,' and experience a workplace that truly commits to being #PeopleFirst.

We believe our employees always come first, and leaders are expected to put their line of direct reports before themselves.

We exist to make a positive impact on the best brands in the world, the people we connect with, and on our global communities.



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