Senior Customer Experience Coach
hace 6 días
We are seeking a highly experienced Senior Customer Experience Coach to join our team at Usa Clinics Group in Tijuana, Mexico.
About the Role:
The successful candidate will be responsible for managing the onboarding of new employees and facilitating initial and ongoing training to ensure staff is knowledgeable and capable of delivering excellent customer service.
The ideal candidate will have a strong background in training and development, with experience in creating and updating training content and reference materials. They will also be skilled in developing testing and certification programs to evaluate comprehension and manage skills-based client inquiries.
In this role, you will work closely with our Quality Assurance team to ensure that staff is informed and trained in advance on company initiatives, development efforts, and policy changes. You will also be responsible for reporting plans and progress to management and coordinating activities to ensure Patient schedulers are achieving Key performance metrics.
Responsibilities:
- Create and update training content and reference materials, with an emphasis on e-learning and virtual classrooms.
- Develop testing and certification programs to evaluate comprehension and manage skills-based client inquiries.
- Track company initiatives, development efforts, and policy changes to ensure that staff is informed and trained in advance.
- Report plans and progress to management and coordinate activities with Quality Assurance.
- Coach and develop reports on customer service processes and best practices.
- Manage metrics, performance criteria, policies, and procedures to improve call center productivity continuously.
- Drive a culture of accountability, continuous improvement, and personal excellence.
- Develop and maintain strategy on ensuring customer satisfaction on all service interactions.
- Provide team motivation and development to maximize sales opportunities.
- Develop and audit quality assurance strategies to ensure the delivery of world-class service.
- Manage remote employees as needed.
Requirements:
- Minimum 1 year of relevant training experience.
- A problem-solving orientation, flexibility, and positive attitude.
- Incredible level of organization, structure, reliability, and independence.
-
Customer Experience Solutions Specialist
hace 1 semana
Tijuana, Baja California, México Allstate A tiempo completoAs a Customer Experience Solutions Specialist at Allstate, you will be part of a dynamic team that drives customer satisfaction and retention. Our goal is to provide exceptional service to our customers, making their experience with us seamless and hassle-free.About the RoleWe are seeking a highly skilled individual to join our team as a Customer Experience...
-
Customer Experience Strategist
hace 4 semanas
Tijuana, Baja California, México Thermo Fisher Scientific A tiempo completo**Customer Experience Strategist**The Customer Experience Strategist will be responsible for driving customer feedback across digital platforms. Success in this role requires being highly skilled at influential communication across a broad organization as well as the ability to think critically and problem solve to identify and implement process improvements...
-
Call Center Operations Manager
hace 1 semana
Tijuana, Baja California, México Hyuman A tiempo completoJob SummaryThe Call Center Sr. Supervisor will oversee the operations for the entire call center, under the direction of senior leadership. In addition to managing day-to-day operations, the Sr. supervisor will be accountable for team performance goals and the execution of all support processes and procedures in accordance with regulatory guidelines and...
-
Customer Experience Team Lead
hace 4 semanas
Tijuana, Baja California, México Robert'S Enterprises A tiempo completoCustomer Experience SupervisorRobert'S Enterprises is seeking a highly skilled Customer Experience Supervisor to join our team. This role will be responsible for leading a team of customer service representatives, overseeing the resolution of complex customer issues, and analyzing customer service metrics to identify areas for improvement.Key...
-
Customer Experience Specialist
hace 1 mes
Tijuana, Baja California, México TaskUs A tiempo completoAbout TaskUs:TaskUs is a leading provider of outsourced digital services and next-generation customer experience solutions to fast-growing technology companies. Our mission is to help our clients represent, protect, and grow their brands by delivering exceptional customer experiences.The People First culture at TaskUs has enabled us to expand our workforce...
-
Customer Experience Specialist
hace 7 días
Tijuana, Baja California, México North American Production Sharing A tiempo completoAt North American Production Sharing, we are passionate about bringing creative and custom t-shirts to life. As a fast-paced and high-energy company, we are looking for the best and brightest to join our team.Job OverviewWe offer an excellent compensation package, including a competitive salary of $55,000 per year, depending on experience, as well as...
-
Senior Customer Relationship Manager
hace 3 semanas
Tijuana, Baja California, México Eaton A tiempo completoJob Summary This role is responsible for supporting the relationships between customers and Eaton account managers, operations teams, and other key functions within the organization. The Senior Customer Relationship Manager will coordinate with other Fluid and Electrical Distribution locations to ensure complete customer satisfaction. Key...
-
Customer Experience Transformation Specialist
hace 1 semana
Tijuana, Baja California, México Thermo Fisher Scientific A tiempo completoThe Customer Experience Transformation Specialist is a critical role within Thermo Fisher Scientific, responsible for driving customer-centric initiatives across digital platforms. Success in this position requires the ability to communicate effectively across a broad organization and think critically to identify and implement process improvements.Key...
-
Senior Learning Experience Manager
hace 4 semanas
Tijuana, Baja California, México Taskus A tiempo completo**About TaskUs**: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands.The company has a presence in twenty-three locations across twelve countries, including the Philippines, India, and the United States.**Job...
-
Senior Customer Service Representative
hace 7 días
Tijuana, Baja California, México Empleando Mexico A tiempo completoOverviewWe are seeking a highly skilled Senior Customer Service Representative to join our team at Empleando Mexico in Tijuana, Baja California. This is an excellent opportunity for a motivated individual to leverage their strong customer service skills and experience in a dynamic environment.Estimated Salary: $250,000 MXN per annumJob DescriptionThis role...
-
Customer Experience Associate
hace 4 días
Tijuana, Baja California, México TaskUs A tiempo completoAbout TaskUs:TaskUs is a pioneer in the field of outsourced digital services, catering to fast-growing technology companies. Our mission is to provide world-class customer experience through a cloud-based infrastructure.The People First culture at TaskUs has enabled us to expand our workforce globally, currently spanning 45,000 employees across 23 locations...
-
Senior Learning Experience Manager
hace 3 semanas
Tijuana, Baja California, México Taskus A tiempo completoAbout TaskUs:TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands.Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media,...
-
Senior Learning Experience Manager
hace 4 semanas
Tijuana, Baja California, México Taskus A tiempo completo**About TaskUs**: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands.The company has a presence in twenty-three locations across twelve countries, including the Philippines, India, and the United States.**Job...
-
Customer Experience Operations Manager
hace 3 semanas
Tijuana, Baja California, México Taskus A tiempo completoAbout TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies.The company has expanded its workforce to approximately 45,000 employees globally and has a presence in twelve countries.The People First culture at TaskUs has enabled the company to achieve growth for its partners by...
-
Customer Service Supervisor
hace 4 semanas
Tijuana, Baja California, México Eaton A tiempo completoAbout the Role:The Customer Support Supervisor at Eaton will lead and coach members of the Customer Support team in the Tijuana site to maximize long-term customer relationships for the Clamps and Flange product lines. This role will coordinate the Tijuana Customer Support team to ensure all team members interact effectively with internal functional leads,...
-
Customer Experience Specialist
hace 4 semanas
Tijuana, Baja California, México Robert'S Enterprises A tiempo completoWe are seeking a highly skilled Customer Experience Specialist to join our team at Robert'S Enterprises. As a bilingual (English & French) specialist, you will be responsible for maintaining day-to-day customer communications for our rapidly growing direct-to-consumer e-commerce operations.**Key Responsibilities:** Manage daily tasks including checking...
-
Mortgage Sales Leader Senior Executive
hace 4 días
Tijuana, Baja California, México HSBC A tiempo completoAbout the Role:We are seeking an experienced Mortgage Sales Leader to join our team. The ideal candidate will have a strong background in sales leadership and experience in managing high-performing teams.Main Responsibilities:Develop and execute strategies to drive sales growth and increase productivity across multiple product lines.Mentor and coach senior...
-
Senior Learning Experience Manager
hace 4 semanas
Tijuana, Baja California, México Taskus A tiempo completoAbout TaskUsTaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media,...
-
Customer Experience Specialist
hace 2 días
Tijuana, Baja California, México Robert'S Enterprises A tiempo completoJob SummaryWe are seeking a skilled Customer Experience Specialist to join our team at Robert's Enterprises. This role is responsible for maintaining day-to-day customer communications for our rapidly growing direct-to-consumer e-commerce operations.Key ResponsibilitiesOrder Management: Manage daily tasks including checking dimensions, approving...
-
Senior Project Manager
hace 1 semana
Tijuana, Baja California, México Eaton A tiempo completoJob SummaryEaton's IS AER FED division is seeking a seasoned project management professional to lead program delivery efforts. Key responsibilities include defining program/customer statement of work, establishing past due burndown plans, and managing effective customer communications.Key Responsibilities:• Monitor assigned program/customer demand signals...