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We are seeking an experienced Program Manager III to lead our Central Operations team in Mexico. As a key member of our team, you will be responsible for coordinating and leading efforts across operations and program teams to drive business growth and improve customer satisfaction.
Key Responsibilities- Lead a team of program and operations managers to achieve business goals and objectives
- Work with stakeholders to manage last mile support functions and improve program performance
- Develop and implement process improvements to increase efficiency and reduce costs
- Manage the planning and execution of team goals, including segmentation of business goals and measurement of goal attainment
- Drive improvements to reporting tools, methods, and processes to increase the availability and granularity of actionable data
- 7+ years of general experience
- 3+ years of team management experience
- 5+ years of cross-functional project delivery experience
- 5+ years of program or project management experience
- Fluency in both English and Spanish
- Experience managing, analyzing, and communicating results to senior leadership
- Master's degree