Channel Operations Manager
hace 4 semanas
About the Role
The Channel Ops Manager will be responsible for tracking key metrics and action items for programs and processes in the Last Mile Operation, ensuring alignment with standard procedures and requirements. This role requires a customer-obsessed mindset, with a focus on delivering best-in-class service levels through innovative solutions.
Key Responsibilities
- Monitor key processes at daily, weekly, or monthly cadence.
- Track goals and tasks to guarantee overall success of the channel.
- Determine first-level root causes and implement continuous improvement projects.
- Manage and populate performance reports and dashboards for key metrics.
Requirements
- Bachelor's degree or equivalent.
- Intermediate-level Excel skills.
- 2+ years of program or project management experience.
- Flexible schedule and willingness to work weekends, nights, and holidays.
Preferred Qualifications
- MBA.
- Quantitative field background (BI, finance, engineering, statistics, computer science, mathematics, finance).
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