Operations Manager

hace 19 horas


Toluca, México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo
About the Role

We are seeking a talented Shift Manager to support our last mile operations execution in the region. As a key member of our Operations team, you will play a critical role in meeting our customers' expectations by providing first-class delivery services while liaising with multiple stakeholders.

Key Responsibilities
  • Set and communicate performance goals while ensuring productivity on route is maximized through training, analysis, and feedback of performance data on a periodic basis.
  • Partner with the AMZL Delivery Station under the roof (UTR) management team to establish and maintain quality control standards.
  • Proactively identify and lead process improvement initiatives and Lean tools.
  • Cross-functional coordination and task tracking.
  • Communicate across various areas to ensure alignment of goals and tasks to guarantee the overall success of the program.
  • Strategic planning and forecasting to appraise performance and problem resolution.
  • Ability to manage multiple complex projects simultaneously.
  • Ensure procedures are followed for safety, building security, and product loss prevention.
Requirements
  • Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience.
  • Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
  • 2+ years of general experience.
  • Solid understanding/background from Last mile operations.
  • English Fluency.
  • 1+ Years as people manager.
Preferred Qualifications
  • Ability to deal with ambiguity.
  • Ability to deal with changing priorities.

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