Senior Program Manager

hace 6 días

Ciudad de México, Ciudad de México Zendesk A tiempo completo
Job Description

We are seeking a highly skilled and experienced Transformation Program Manager to join our growing Corporate Program Management Office (CPMO) at Zendesk. As a key member of our team, you will play a critical role in driving business transformation programs aimed at delivering company strategy.

This role requires a strong partnership with leaders and teams across the organization to execute transformation projects and initiatives. You will interface with leadership to ensure alignment with and support for transformation goals and objectives. Your expertise will bring structure to managing the full lifecycle of complex programs, from requirements gathering and program definition to design and implementation, and operational excellence.

Key Responsibilities:

  • Partner closely with leadership to translate corporate strategies into execution-ready programs and initiatives, then drive cross-functional execution teams to deliver on those objectives.
  • Drive company-wide, cross-geo programs, ensuring clear, proactive communication and follow-up with stakeholders to meet deadlines.
  • Bring structure to sometimes ambiguous visions and craft programs to bring them to life.
  • Design and build streamlined and optimized processes and work with teams on areas requiring significant change management in a way that minimizes disruption.
  • Set up appropriate communications infrastructure for program execution and executive-level engagement.
  • Identify and track key milestones from program inception to program retrospective; anticipate areas of risk and proactively mitigate them.
  • Cultivate a culture of openness and transparency to increase the likelihood of program success.
  • Lead by influence rather than authority to build trust across the organization.
  • Positively impact the effectiveness and efficiency of program team members by sharing your experiences and contributing to the continuous improvement of our methodology.

Requirements:

  • Proven track record of driving several large-scale, complex programs.
  • Minimum of 5 years in a Sr. Program Manager role within a fast-paced environment or management consulting focused on business transformation efforts.
  • Experience working with and supporting operations teams and managing programs that impact large employee groups.
  • Demonstrated success working across diverse teams and geographies, with the ability to synthesize what may appear to be competing priorities.
  • Serves as an invaluable business partner to the teams you support with a diverse skill set that spans business operations, process design and improvement, data/analytics, and program management.
  • Able to distill complex, multi-faceted topics into an organized, structured approach and mobilize the right people to execute.
  • Strong collaboration, planning, influencing, prioritization, and time management skills.
  • Ability to tailor your approach and those of the Corporate PMO to meet the needs of Zendesk teams.
  • Ability to follow and positively influence Corporate PMO methodology and best practices.
  • Experience with Atlassian toolset (JIRA, Confluence), Smartsheet, and/or process mapping software (Lucidchart) a plus.
  • PMP and/or Prosci Change Management certifications a plus.

About Zendesk

Zendesk is a leading provider of customer service and engagement software. We help businesses deliver exceptional customer experiences through our cloud-based platform. Our team is passionate about innovation, customer satisfaction, and employee engagement. We offer a dynamic and inclusive work environment, with opportunities for growth and development.

What We Offer

  • A competitive salary and benefits package.
  • A dynamic and inclusive work environment.
  • Opportunities for growth and development.
  • A chance to work with a leading provider of customer service and engagement software.

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