Senior Customer Service Specialist
hace 4 días
As a Senior Customer Service Specialist, you will be responsible for ensuring seamless order processing for PepsiCo operations, driving exceptional customer service, and maintaining site performance metrics.
This role requires strong communication skills, attention to detail, and the ability to work effectively in a fast-paced environment. You will be working in a culture that values diversity, inclusion, and innovation, with opportunities to learn and grow, flexible working hours, and a comprehensive benefits package, including financial wellness programs, recognition programs, and more.
Key Responsibilities- E nsure day-to-day order processing for PepsiCo, including order confirmation, cleansing, and management/creation of ICRs/Filters
- Manage customer communications, including adding/cutting orders, missing order notifications, and off-template orders
- Confirm order completion and backfill other team members on vacations
- 1-2 years of experience in customer service or supply chain
- Fluent English language skills (advanced speaking required)
- Strong verbal and written communication skills
- Ability to provide superior customer service and follow up skills
- Working knowledge of order processing and order life-cycle
- SAP knowledge
A dynamic work environment with opportunities to learn and grow, flexible working hours, and a comprehensive benefits package, including financial wellness programs, recognition programs, and more. At PepsiCo, we value diversity and are an equal opportunity employer. Estimated annual salary: $45,000 - $60,000.
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