Senior Customer Service Specialist

hace 4 días


Xico, México Pepsico A tiempo completo
About the Role

As a Senior Customer Service Specialist, you will be responsible for ensuring seamless order processing for PepsiCo operations, driving exceptional customer service, and maintaining site performance metrics.

This role requires strong communication skills, attention to detail, and the ability to work effectively in a fast-paced environment. You will be working in a culture that values diversity, inclusion, and innovation, with opportunities to learn and grow, flexible working hours, and a comprehensive benefits package, including financial wellness programs, recognition programs, and more.

Key Responsibilities
  • E nsure day-to-day order processing for PepsiCo, including order confirmation, cleansing, and management/creation of ICRs/Filters
  • Manage customer communications, including adding/cutting orders, missing order notifications, and off-template orders
  • Confirm order completion and backfill other team members on vacations
Requirements
  • 1-2 years of experience in customer service or supply chain
  • Fluent English language skills (advanced speaking required)
  • Strong verbal and written communication skills
  • Ability to provide superior customer service and follow up skills
  • Working knowledge of order processing and order life-cycle
  • SAP knowledge
What We Offer

A dynamic work environment with opportunities to learn and grow, flexible working hours, and a comprehensive benefits package, including financial wellness programs, recognition programs, and more. At PepsiCo, we value diversity and are an equal opportunity employer. Estimated annual salary: $45,000 - $60,000.



  • Xico, México Marriott Vacations Worldwide A tiempo completo

    **Job Overview:**Cruise Vacations Worldwide is seeking a highly skilled and experienced Senior Cruise Customer Service Specialist to join our team. As a key member of our customer service department, you will be responsible for providing exceptional service to our members, addressing their concerns, and ensuring their satisfaction.Estimated Salary: $55,000 -...


  • Xico, México Celanese International Corporation A tiempo completo

    Celanese International Corporation offers an exciting opportunity for a talented Senior Customer Service Specialist to join our team. In this role, you will play a critical part in ensuring exceptional customer service and maintaining strong relationships with our clients.As a Senior Customer Service Specialist, you will be responsible for providing timely...


  • Xico, México Lluch Essence A tiempo completo

    Job Title: Customer Service SpecialistWe are seeking a highly skilled Customer Service Specialist to join our team at Lluch Essence in Ciudad de México, México.Job Description:The ideal candidate will be responsible for providing exceptional customer service, managing sales orders, and coordinating with various departments. Key responsibilities include...


  • Xico, México Citi A tiempo completo

    Job SummaryThe Citi Institutional Customer Service Specialist is a pivotal role within our organization, focusing on delivering exceptional customer service to external clients in conjunction with the Customer Service team. As an intermediate-level position, this individual will be responsible for addressing client issues and providing ongoing support.


  • Xico, México Percepta International A tiempo completo

    Job Summary:We are seeking a highly skilled Customer Service Specialist to join our team at Percepta International.About the Role:This is an exciting opportunity for a customer-focused professional to provide exceptional service and support to our clients. As a Customer Service Specialist, you will be responsible for delivering top-notch customer...


  • Xico, México Nasdaq, Inc. A tiempo completo

    Overview">Nasdaq, Inc. is a global leader in financial information and technology services. As a Customer Service Operations Specialist, you will play a critical role in delivering exceptional customer experiences to our clients.Salary">The estimated annual salary for this position is $80,000-$110,000, depending on location and experience.About the Job">This...


  • Xico, México Avantor A tiempo completo

    The Opportunity:We are seeking a skilled and empathetic customer support specialist to join our team. As a key member of our customer-facing department, you will be responsible for providing exceptional service to our clients.


  • Xico, México Fedex Express Lac A tiempo completo

    About the RoleWe are seeking an experienced Senior Customer Service Representative to join our team at FedEx Express Lac.


  • Xico, México Zebra Technologies A tiempo completo

    Job OverviewWe are seeking a highly motivated Customer Service Specialist to join our team at Zebra Technologies. This is an exciting opportunity to work in a dynamic environment where you will have the chance to make a real impact on our customers' experiences.About the Role:This role requires detailed knowledge of Zebra's products and services, as well as...


  • Xico, México Citi A tiempo completo

    Citi is a leading global bank with operations in over 160 countries. As a Senior Customer Service Operations Manager, you will be responsible for managing a team of customer service representatives to provide exceptional service to external clients.**Job Description:**The role involves overseeing the daily activities of the team, ensuring that they are...


  • Xico, México Optiworks, Inc. A tiempo completo

    About the RoleThis exciting position offers a unique opportunity to join our team as a Customer Service Operations Specialist. In this role, you will be responsible for managing customer orders, generating invoices, and collaborating with various departments to ensure seamless operations.ResponsibilitiesManage customer orders from receipt to delivery,...


  • Xico, México City Unscripted A tiempo completo

    At City Unscripted, we are seeking a talented Customer Service Experience Specialist to join our dynamic team. This is an exciting opportunity for a proactive individual with a passion for travel to engage with people from around the world and provide exceptional customer service.We offer a competitive salary of $80.00 - $84.00 per hour, with expected hours...


  • Xico, México Fedex Express Lac A tiempo completo

    Customer Service ExcellenceFedEx Express Latin America and Caribbean Division is seeking a highly skilled Senior Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our top-tier enterprise customers, ensuring their needs are met and exceeded.Key...


  • Xico, México Red Bull A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Service Specialist to join our team. This role will be responsible for ensuring seamless supply chain execution and customer satisfaction.Key ResponsibilitiesManage logistics capacities and related resources to ensure timely delivery of products to customers.Proactively engage with key customers to...


  • Xico, México The Functionary A tiempo completo

    About The FunctionaryWe are a leading provider of business process support services to consumers, small businesses, mid-market, and enterprise customers.Our mission is to empower customers to get the help they need when they need it. We have handled over 5 million support requests, delivering market-leading customer satisfaction scores.Job DescriptionWe are...


  • Xico, México Thermo Fisher Scientific A tiempo completo

    Job SummaryWe are seeking a highly skilled Senior IT Service Delivery Specialist to join our team at Thermo Fisher Scientific. In this role, you will be responsible for delivering exceptional IT services to our site, partnering with business leaders to drive best-in-class service delivery.


  • Xico, México Marriott Vacations Worldwide A tiempo completo

    About the Role">This is an exciting opportunity to join our team as a Travel Customer Service Specialist. In this role, you will be responsible for providing exceptional customer service to our members through detailed research and resolution of their concerns. Key Responsibilities: Independently address member concerns through thorough research and...


  • Xico, México Citi A tiempo completo

    About the RoleCiti seeks a highly skilled and experienced Senior Customer Service Manager to join our team. This is an excellent opportunity for someone who wants to take their career to the next level and lead a team of customer service professionals.Job SummaryThe successful candidate will be responsible for leading a team of 15-25 customer service...


  • Xico, México Citi A tiempo completo

    The Senior Customer Service Operations Manager plays a pivotal role in driving process improvement and excellence within the Customer Service Function at Citi. This intermediate position is responsible for resolving complex problems and performing in-depth evaluations of processes, procedures, and standards to optimize service delivery.**Key...


  • Xico, México Perfetto Traveler A tiempo completo

    **Job Overview**We are seeking a highly skilled Customer Service Specialist to join our team at Perfetto Traveler. In this role, you will be responsible for delivering exceptional customer service to our discerning clients, ensuring their every need is met and exceeded.Key Responsibilities:Respond to emergency phone calls and provide timely assistance