Regional Mobile Operations Specialist

hace 2 meses


Ciudad de México, Ciudad de México SAP A tiempo completo

Role Overview:

As a key contributor to our Global Mobile Telco Services, you will play a vital role in ensuring the efficiency and stability of mobile operations across the region.

Key Responsibilities:

  • Deliver exceptional quality and maintain seamless mobile operations.
  • Oversee and manage relationships with mobile carriers within the designated region.
  • Analyze and optimize the Corporate Mobile Fleet through effective Mobile Expense Management.

Primary Duties:

  • Act as the Regional Point of Contact for Mobile Expense Management.
  • Ensure proper inventory maintenance and adherence to KPIs using the SAP Expense Management Tool, including the management of feeds provided by hardware vendors.
  • Facilitate workflow approvals within the SAP Expense Management Tool.
  • Address billing and invoicing inquiries while providing necessary support.
  • Manage escalations and offer end-user support regarding billing and workflow queries.
  • Engage with the SAP Mobile Expense Management Vendor during weekly operational calls, ensuring follow-through on action items.

Daily Operations:

  • Serve as the local point of contact for carrier management.
  • Assist DTMS colleagues with escalations and issues.
  • Collaborate with the Global Mobile Telco Team to resolve carrier-related challenges.
  • Monitor billing processes to ensure data accuracy and alignment.

Qualifications:

  • A Bachelor's or Master's degree in Computer Science or a related discipline.
  • Strong understanding of mobile technologies and vendor management practices.
  • Proficient technical troubleshooting abilities.
  • Capability to lead project delivery in a diverse team environment.
  • Excellent communication skills in English, both written and verbal.
  • Experience in data analysis and reporting, particularly using MS Excel and SAP systems.

About Your Team:

As part of SAP's Intelligent Enterprise Solutions (IES), you will contribute to creating and managing a sustainable enterprise by leveraging SAP's robust software portfolio. Our Global Mobile Telco Services team is a close-knit group dedicated to managing our Corporate Mobile Carrier Environment, working collaboratively on globally aligned projects and sharing best practices and knowledge.



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