Regional Mobile Operations Specialist
hace 2 meses
Role Overview:
As a key contributor to our Global Mobile Telco Services, you will play a vital role in ensuring the efficiency and stability of mobile operations across the region.
Key Responsibilities:
- Deliver exceptional quality and maintain seamless mobile operations.
- Oversee and manage relationships with mobile carriers within the designated region.
- Analyze and optimize the Corporate Mobile Fleet through effective Mobile Expense Management.
Primary Duties:
- Act as the Regional Point of Contact for Mobile Expense Management.
- Ensure proper inventory maintenance and adherence to KPIs using the SAP Expense Management Tool, including the management of feeds provided by hardware vendors.
- Facilitate workflow approvals within the SAP Expense Management Tool.
- Address billing and invoicing inquiries while providing necessary support.
- Manage escalations and offer end-user support regarding billing and workflow queries.
- Engage with the SAP Mobile Expense Management Vendor during weekly operational calls, ensuring follow-through on action items.
Daily Operations:
- Serve as the local point of contact for carrier management.
- Assist DTMS colleagues with escalations and issues.
- Collaborate with the Global Mobile Telco Team to resolve carrier-related challenges.
- Monitor billing processes to ensure data accuracy and alignment.
Qualifications:
- A Bachelor's or Master's degree in Computer Science or a related discipline.
- Strong understanding of mobile technologies and vendor management practices.
- Proficient technical troubleshooting abilities.
- Capability to lead project delivery in a diverse team environment.
- Excellent communication skills in English, both written and verbal.
- Experience in data analysis and reporting, particularly using MS Excel and SAP systems.
About Your Team:
As part of SAP's Intelligent Enterprise Solutions (IES), you will contribute to creating and managing a sustainable enterprise by leveraging SAP's robust software portfolio. Our Global Mobile Telco Services team is a close-knit group dedicated to managing our Corporate Mobile Carrier Environment, working collaboratively on globally aligned projects and sharing best practices and knowledge.
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