Regional Service Expert for Global Mobile Telco Services

hace 1 mes


Ciudad de México, Ciudad de México SAP A tiempo completo
Job Summary

We are seeking a highly skilled Regional Service Expert to join our Global Mobile Telco Services team at SAP. As a key member of our team, you will be responsible for delivering high-quality mobile operations and ensuring stable mobile services for our corporate environment.

Key Responsibilities
  • Deliver high-quality mobile operations and ensure stable mobile services
  • Support and manage mobile carriers within the region
  • Analyze and maintain corporate mobile fleets through mobile expense management
  • Act as the regional point of contact for mobile expense management
  • Ensure inventory maintenance and KPI adherence within SAP expense management tools
  • Manage workflow approvals within SAP expense management tools
  • Provide billing and invoicing support
  • Escalate and resolve billing and workflow queries
  • Engage with SAP mobile expense management vendors in weekly operations calls
Requirements
  • Bachelor's or Master's degree in Computer Science or a related field
  • Understanding of mobile technologies and vendor management
  • Technical troubleshooting skills
  • Ability to coordinate delivery and projects as a team lead in a heterogeneous environment
  • Excellent English communication skills (written and verbal)
  • Experience in data analysis, reporting using MS Excel and SAP systems
About the Team

Our Global Mobile Telco Services team is a small, global team responsible for managing and operating our corporate mobile carrier environment. We work closely together on globally aligned projects, sharing best practices, experiences, and knowledge.



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