Regional Mobile Operations Specialist
hace 2 meses
Key Responsibilities:
Ensure high-quality delivery and stability of mobile operations. Oversee and manage relationships with mobile carriers across the region. Analyze and maintain the corporate mobile fleet through effective mobile expense management.Core Duties:
Act as the primary contact for mobile expense management.
Maintain inventory and ensure adherence to KPIs using the SAP Expense Management Tool, including the management of feeds provided by hardware vendors. Facilitate workflow approvals within the SAP Expense Management Tool. Address billing and invoicing inquiries and provide necessary support. Manage escalations and offer end-user support for billing and workflow issues. Engage with the SAP Mobile Expense Management vendor during weekly operational calls and ensure follow-through on action items.Daily Operations & Carrier Management:
Assist colleagues with escalations and issues. Collaborate with the global mobile telecommunications team on carrier-related challenges. Monitor billing processes to ensure data consistency.Qualifications:
Bachelor's or Master's degree in Computer Science or a related discipline. Familiarity with mobile technologies and vendor management. Strong technical troubleshooting capabilities. Proven ability to coordinate project delivery as a team leader in a diverse environment. Exceptional English communication skills, both written and verbal. Experience in data analysis and reporting, particularly using MS Excel and SAP systems.About the Team:
Intelligent Enterprise Solutions (IES) serves as SAP's digital backbone and strategic business enabler, crafting and managing the intelligent, sustainable enterprise by leveraging SAP's standard software portfolio. This team plays a crucial role in establishing a world-class technological foundation for the digital workplace, making the Future of Work a tangible reality at SAP.
The Global Mobile Telco Services team is a compact, globally-focused unit responsible for managing and operating our corporate mobile carrier environment. Working closely together on globally aligned projects, we emphasize best practices, experience sharing, and knowledge exchange.
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