Service Desk Analyst

hace 2 días


Guadalajara, Jalisco, México Ntt Data Services A tiempo completo
Role Overview

As a Service Desk Analyst at NTT Data Services, you will be responsible for providing top-notch technical support to our clients. Your primary goal will be to ensure that all users have a seamless experience with our IT systems.

Key Responsibilities
  • Manage customer interactions and record reported issues in our IT Service Management system.
  • Screen, refer, and diagnose internal inquiries and work requests related to PC maintenance.
  • Act as a liaison between customers and departments within the organization to ensure that all online system problems are resolved in a timely manner.
Requirements
  • University education, preferably in a technical field, or Microsoft certifications.
  • Experience in providing remote IT support is an advantage.
  • Excellent communication and customer service skills.
  • Good English reading and writing skills.
Benefits
  • A comprehensive, locally competitive benefits package.
  • A company culture focused on employee wellbeing.
  • The opportunity to grow a career in Monitoring/Infrastructure.
Working Conditions
  • Full-time position.
  • $18,500.00 per month salary.
  • 8-hour work shift.

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