Service Desk Analyst
hace 2 días
As a Service Desk Analyst at NTT Data Services, you will be responsible for providing top-notch technical support to our clients. Your primary goal will be to ensure that all users have a seamless experience with our IT systems.
Key Responsibilities- Manage customer interactions and record reported issues in our IT Service Management system.
- Screen, refer, and diagnose internal inquiries and work requests related to PC maintenance.
- Act as a liaison between customers and departments within the organization to ensure that all online system problems are resolved in a timely manner.
- University education, preferably in a technical field, or Microsoft certifications.
- Experience in providing remote IT support is an advantage.
- Excellent communication and customer service skills.
- Good English reading and writing skills.
- A comprehensive, locally competitive benefits package.
- A company culture focused on employee wellbeing.
- The opportunity to grow a career in Monitoring/Infrastructure.
- Full-time position.
- $18,500.00 per month salary.
- 8-hour work shift.
-
Service Desk Analyst
hace 2 días
Guadalajara, Jalisco, México Wipro Limited A tiempo completo{"Job Title": "Service Desk Analyst", "Job Description": "At Wipro Limited, we are seeking a highly skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be the first point of contact for our B2B users who call our Service Desk to troubleshoot end-user issues.**Key Responsibilities:*** Provide primary user support and customer...
-
Service Desk Analyst
hace 21 horas
Guadalajara, Jalisco, México Wipro Limited A tiempo completoJob DescriptionOverview:As a Service Desk Analyst at Wipro Limited, you will be the first point of contact for B2B users who call our Service Desk to troubleshoot end-user issues. Your primary role will be to provide primary user support and customer service, ensuring that our clients receive timely and effective assistance.Key Responsibilities:Provide...
-
Service Desk Analyst
hace 1 semana
Guadalajara, Jalisco, México Wipro A tiempo completoJob SummaryWe are seeking a highly skilled and detail-oriented Service Desk Analyst to join our team at Wipro. As a Service Desk Analyst, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesMaintain, analyze, and troubleshoot hardware and software issues to ensure seamless service...
-
Service Desk Analyst
hace 1 semana
Guadalajara, Jalisco, México Wipro Limited A tiempo completo**About Wipro Limited**Wipro Limited is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. We leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help clients realize their...
-
Service Desk Support Specialist
hace 2 días
Guadalajara, Jalisco, México Wipro Limited A tiempo completo**About Wipro Limited**Wipro Limited is a leading technology services and consulting company that helps clients achieve their digital transformation goals. With a strong commitment to sustainability and good corporate citizenship, we have over 250,000 dedicated employees serving clients across 66 countries.**Job Summary**We are seeking a highly skilled...
-
Service Desk Analyst
hace 1 mes
Guadalajara, Jalisco, México Wipro A tiempo completoRole PurposeThe purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro's Service Desk objectivesDoBe responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the clientBecome familiar with...
-
Service Desk Operations Specialist
hace 1 semana
Guadalajara, Jalisco, México Wipro A tiempo completoJob SummaryWe are seeking a highly skilled Service Desk Analyst to join our team at Wipro. As a Service Desk Analyst, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide timely and effective technical support to clients via various communication channels.Resolve hardware and...
-
Service Desk Manager
hace 7 días
Guadalajara, Jalisco, México Cpi Aim De Mexico A tiempo completoJob Summary:Cpi Aim De Mexico is seeking a highly skilled Service Desk Manager to lead our IT Service Desk operations. As a key member of our team, you will be responsible for developing and implementing Service Desk operational best practices, ensuring high customer service standards, and driving process improvements to impact operational and financial...
-
Service Desk Analyst
hace 1 semana
Guadalajara, Jalisco, México Wipro Limited A tiempo completoJob DescriptionCompany OverviewWipro Limited is a leading global technology services company, present in over 69 countries with a team of over 220,000 employees. We are a technological partner to the largest companies in the world, serving more than 1500 customers through a vast portfolio of services.Job PurposeThe primary role of this position is to serve...
-
Service Desk Agent
hace 2 meses
Guadalajara, Jalisco, México UST A tiempo completoRole DescriptionService Desk AgentAssociate I - Cloud Infrastructure ServicesWho We AreBorn digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world.UST is a...
-
IT Service Desk Manager
hace 21 horas
Guadalajara, Jalisco, México Tlnt & Spin Hire A tiempo completoAbout Tlnt & Spin HireTlnt & Spin Hire is a Microsoft-centric Managed Services Provider that propels businesses into the digital age, with a global clientele and a diverse team distributed across various geographies. We are on the lookout for a thoughtful expert who wants to put people first, act with conviction, and build for the better to join our team as...
-
Trilingual Service Desk Analyst
hace 2 meses
Guadalajara, Jalisco, México Wipro A tiempo completoAbout Wipro:Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. We leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help...
-
Service Desk Agent Spanish
hace 7 días
Guadalajara, Jalisco, México Cognizant A tiempo completoAbout the Role:Cognizant is seeking a highly skilled Service Desk Agent to join our team. As a Service Desk Agent, you will be the first point of contact for our clients, providing technical support and resolving issues in a timely and professional manner.Key Responsibilities:Provide technical support to clients via phone, email, and chatResolve technical...
-
Service Desk Team Lead
hace 2 meses
Guadalajara, Jalisco, México UST A tiempo completoRole DescriptionService Desk Team LeadLead I - Production SupportWho We AreBorn digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world.UST is a...
-
**Delivery Manager
hace 3 días
Guadalajara, Jalisco, México Cognizant A tiempo completoAbout the Role:We are seeking an exceptional individual to join our team as a Delivery Manager, supporting one of our clients in a dynamic and growing environment. As a key member of our Service Desk team, you will be responsible for leading Service Desk operations, ensuring high customer service standards, and driving process improvements.Key...
-
Service Desk Specialist
hace 7 días
Guadalajara, Jalisco, México Wipro Limited A tiempo completoJob Summary:The Service Desk Specialist will be responsible for resolving, maintaining, and managing client software, hardware, and network issues in a timely and efficient manner. This role requires strong technical knowledge, problem-solving skills, and excellent communication skills to ensure client satisfaction.Key Responsibilities:Ensure timely response...
-
Delivery Manager
hace 7 días
Guadalajara, Jalisco, México Cognizant A tiempo completoAbout the RoleWe are seeking an exceptional Delivery Manager to join our team at Cognizant, a leading IT services provider. As a key member of our Service Desk team, you will be responsible for leading Service Desk operations and ensuring exceptional customer experiences.Key ResponsibilitiesDevelop and implement objectives for day-to-day activitiesConduct...
-
Service Desk Team Lead
hace 1 semana
Guadalajara, Jalisco, México Cognizant A tiempo completoJob Summary:Cognizant is seeking an experienced Service Desk Team Lead to join our team. As a Service Desk Team Lead, you will be responsible for leading a team of technical support specialists and providing exceptional customer service to our clients.Key Responsibilities:Lead a team of technical support specialists to ensure timely and effective resolution...
-
Helpdesk Associate
hace 1 semana
Guadalajara, Jalisco, México NTT DATA A tiempo completoJob SummaryNTT DATA Services is seeking a highly skilled and experienced Helpdesk Associate to join our Provider Clinical Service Desk team. As a Helpdesk Associate, you will be responsible for providing exceptional customer service to our healthcare clients, resolving technical issues, and ensuring seamless support for our clinical applications.Key...
-
Service Desk Team Lead
hace 21 horas
Guadalajara, Jalisco, México Cognizant A tiempo completoWe're seeking a skilled Service Desk Team Lead to join our team at Cognizant. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients. Your expertise will be crucial in resolving complex technical issues and ensuring seamless service delivery.Key Responsibilities:Attend to...