Helpdesk Associate

hace 5 días

Guadalajara, Jalisco, México NTT DATA A tiempo completo

Job Summary

NTT DATA Services is seeking a highly skilled and experienced Helpdesk Associate to join our Provider Clinical Service Desk team. As a Helpdesk Associate, you will be responsible for providing exceptional customer service to our healthcare clients, resolving technical issues, and ensuring seamless support for our clinical applications.

Key Responsibilities

  • Respond to incoming service desk calls from healthcare customers regarding clinical aspects of various applications, including Epic, Cerner, McKesson, and Meditech.
  • Track and document comments, and close or escalate incident tickets and related issues in a timely manner.
  • Drive resolution of incidents on a 24/7 desk.
  • Read text on computer screens for the duration of the shift.
  • Remain at designated workspace and in the phone queue for an 8 to 10-hour period with scheduled breaks.
  • Ensure a quiet, private workspace with high-speed, wired internet.
  • Travel up to 10% of the time, if required.
  • Lift up to 25 lbs. if needed for equipment setup.

Requirements

  • Minimum of 4 years of service desk/helpdesk experience or equivalent combination of education and technical troubleshooting experience.
  • Minimum of 1 year of technical troubleshooting experience.
  • High school diploma or equivalent required.

Preferred Qualifications

  • Experience in a call center environment.
  • Demonstrate a service philosophy in all interactions with clinicians and colleagues.
  • Effective communication and interpersonal skills.
  • Proficient typing and English language skills (both verbally and in writing).
  • Strong listening capabilities to fully understand caller's needs/requests.
  • Exceptional ability to work optimally in a fast-paced environment.

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud, and automation across a comprehensive portfolio of consulting, applications, infrastructure, and business process services. We are part of the NTT family of companies, a partner to 85% of the Fortune 100.

Equal Opportunity Employer

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.

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