Customer Sales Representative
hace 3 horas
We are seeking a highly skilled Customer Sales Specialist to join our team at Arrow Electronics, Inc. in Guadalajara, Mexico. As a key member of our sales team, you will be responsible for establishing and maintaining strong relationships with customers, suppliers, and internal stakeholders.
Key Responsibilities- Provide exceptional customer service and support to ensure customer satisfaction and loyalty.
- Research and respond to customer inquiries in a timely and accurate manner.
- Maintain efficient operational processes and procedures to drive business growth.
- Serve as a liaison between Arrow's internal resources, suppliers, and customers to resolve issues and improve relationships.
- Own the end-to-end quotes and order process for specified suppliers and customers.
- Problem Resolution: Work with supplier contacts and internal departments to solve pre-sales and post-sales problems.
- Ensure execution and manage demand creation activity, applicable contracts, value-added programs, returns, invoicing, credit, shipping issues, etc.
- Liaison between sales team to perform root cause analysis of any order issues or pricing variances.
- Ensure returns, invoicing, credit, shipping issues, etc. are resolved in a timely fashion and within our service level expectations.
- Typically requires a 4-year degree and 2-4 years of experience in customer service, sales, buying, planning, or procurement.
- Intermediate knowledge of Microsoft Excel.
- Excellent verbal and written communications skills; must be fluent in English.
- Expertise in Excel, knowledge of Oracle ERP and Salesforce are a bonus.
- Competitive financial compensation, including various compensation plans.
- Solid benefits package, including 30 days of Christmas bonus, 40% vacation premium, 12 vacation days, Savings Fund, Life Insurance, Healthcare Insurance, Food & Restaurant Vouchers, and Growth Opportunities.
MX-JAL-Tlaquepaque, Mexico (HPE Guad office)
Full time
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