Adops Technical Support Professional

hace 4 semanas


Xico, México Aleph Holding A tiempo completo

About the Role

We are seeking a highly skilled Adops Support Specialist to join our team in Mexico City.

As a key member of our team, you will be responsible for providing technical support, troubleshooting, and incident management to ensure seamless campaign execution.

Main Responsibilities:

  • Provide full technical support, including troubleshooting and incident management, leveraging advanced analytics to identify and mitigate current and potential issues.
  • Develop, set up, and interpret advanced reports and business intelligence models to improve campaign results and enrich the team's knowledge.
  • Deliver data-driven insights and conclusions to internal Aleph teams, clients, and platform teams.
  • Collaborate with internal teams to ensure technical solutions for ad campaigns.
  • Support sales teams with relevant technical solutions for efficient ad campaign delivery.
  • Solve platform-related complications to ensure non-stop campaign flow.

Requirements:

  • 3+ years of operational experience in roles related to technical support, operations, data analysis, or digital media.
  • Proficiency in English is a must.
  • Advanced knowledge of Excel.
  • Familiarity with data visualization tools like PowerBI, Tableau, or Data Studio.
  • Experience with CRM and workflow tools.
  • Experience working with Amazon platforms (e.g. Sponsored Products, Sponsored Brands, Sponsored Display) is a plus.
  • Understanding of the agency environment is a plus.
  • Strong time management, communication, and organizational skills.
  • Attention to detail and ability to work effectively under pressure.

About Aleph Holding

Aleph is a dynamic and fast-paced international company with a multi-cultural team from around the world. We value partnership and communication, and believe it takes a group of people to achieve great things. We are energized by our ever-changing industry and encourage everyone to strive for more, providing our internal talent with growth opportunities and the ability to learn together.



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