IT Support Professional
hace 1 semana
Job Overview
Gensler is seeking a highly skilled IT Support Professional to provide exceptional technical support and customer service to our team members. As a key member of our technical services team, you will play a critical role in ensuring the smooth operation of our technology infrastructure.
About the Role
We are looking for a talented individual with a minimum of 3 years of experience in IT technical support and customer service. The ideal candidate will have a strong background in Windows 10, Microsoft O365 cloud services, and A+ Certification in desktop support or willingness to achieve certification within the first year.
Responsibilities
- Provide first-line response to end user incidents, collaborate with distributed teams, and share knowledge to ensure excellent customer service.
- Return staff to billability after technology failure.
- Offer first and second-level support for service desk incidents and requests.
- Accept travel requests for on-site configuration and support.
- Assist in educating end users about desktop policies and enforcement.
- Triage service desk incident queues and prioritize incidents.
- Ensure critical incidents are responded to immediately.
- Create MS Excel and Power BI reports and dashboards.
- Manage MS SharePoint sites.
- Support various applications.
- Meetings room and event-based A/V support.
- Active directory-based User and Computer group management.
- Imaging and deployment administration.
- MAC administration and support.
- Process automation.
- Server virtualization and administration assistance.
- Software and hardware asset inventory tracking and management oversight.
- User accounts, data storage, and security administration assistance.
- Telecom and mobile device support.
Required Skills and Qualifications
- Minimum 3 years of experience in IT technical support and customer service.
- Associates Degree in Technology, Engineering, Computer Science, or technical trade school.
- A+ Certification in desktop support or willingness to achieve certification within the first year.
- Extensive knowledge of Windows 10, Microsoft O365 cloud services.
- 100% bilingual English/Spanish, well-written with excellent verbal communication skills.
- Proven record in a dynamic, team-based, technology support environment.
- Experience in server support and occasional off-hours maintenance.
- Knowledge of basic networking concepts and desktop troubleshooting.
Benefits and Perks
Gensler offers a comprehensive benefits package, including subsidized health and life insurance, profit sharing, annual bonus, and professional development programs. We also provide reimbursement for professional licenses and associated renewals, tuition reimbursement for eligible programs, and employee assistance programs.
Salary
$75,000 - $95,000 per annum based on location and experience.
-
IT Professional
hace 4 semanas
Xico, México Abb A tiempo completo**IT Internship Opportunity at ABB**:At ABB, we are committed to driving diversity and inclusion across all dimensions. We are seeking a motivated student to join our team as an IT intern and gain valuable experience through a temporary work placement.**Key Responsibilities**:Support ABB operations by implementing new tools for the Electrification Services...
-
IT Support Specialist
hace 1 semana
Xico, México Cognizant A tiempo completoWe are seeking a talented IT Support Specialist to join our team at Cognizant. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.Main Responsibilities:Provide timely and effective technical support to clients via phone, email, or chat.Identify and resolve technical...
-
IT Support Specialist Lead
hace 4 semanas
Xico, México Avantor A tiempo completoJob SummaryWe are seeking a highly skilled and experienced IT Support Specialist Lead to join our team at Avantor. As a key member of our IT department, you will be responsible for providing technical support and maintenance for our network and infrastructure systems.Key Responsibilities:Provide technical support and maintenance for network and...
-
IT Infrastructure Support Specialist
hace 4 semanas
Xico, México Zf Friedrichshafen Ag A tiempo completoIT Infrastructure Support SpecialistWe are seeking a highly motivated and detail-oriented IT Infrastructure Support Specialist to join our team in Guadalajara. As an IT Infrastructure Support Specialist, you will be responsible for providing end-user support, maintaining and supporting end-user computing equipment, and ensuring the life cycle of all IT...
-
Retail IT Support Specialist
hace 4 semanas
Xico, México Carter'S A tiempo completo**Job Summary**Carter's is seeking a highly skilled IT Support Specialist to join our Store Support team. As a key member of our team, you will be responsible for delivering exceptional support to our users in our stores, ensuring a seamless and efficient experience.**Key Responsibilities**Provide first and second-level technical support for all technology...
-
Technical Support Professional
hace 1 día
Xico, México Level Access A tiempo completoAbout the CompanyLevel Access is a dynamic company dedicated to providing opportunities for professional growth and giving back to society.Job SummaryWe are seeking an experienced IT Support Specialist to join our team. The ideal candidate will be passionate about technology, eager to contribute to our dynamic team, and possess excellent communication...
-
IT Infrastructure Support Specialist
hace 4 semanas
Xico, México Vestas A tiempo completo**Job Summary**We are seeking a highly skilled IT Infrastructure Support Specialist to join our team at Vestas. As a Field Supporter, you will be responsible for providing technical support to our end-users, as well as maintaining the IT infrastructure at our sites.**Key Responsibilities**Provide technical support to end-users, including troubleshooting and...
-
IT Field Support Supervisor Nortam
hace 3 semanas
Xico, México Ceva Logistics A tiempo completoCeva Logistics is a global supply chain leader, providing end-to-end solutions to connect people, products and providers across the world. We believe that our success is built on the expertise of our people, and we're looking for a skilled IT Field Support Supervisor to join our team. About the Role:We're seeking a highly motivated and experienced IT Field...
-
Shell-Scripting Support Specialist
hace 3 semanas
Xico, México Azka It Consulting A tiempo completoAzka IT Consulting is a specialist in connecting top talent with top companies in Latin America and the United States.We require a skilled Shell-scripting Support professional to join our team in providing exceptional technical support.Key Requirements:• Proficiency in Unix/Linux systems and shell scripting• Strong SQL, Oracle Database SQL, and PL/SQL...
-
Administrative Support Professional
hace 7 días
Xico, México Marriott International, Inc A tiempo completo**Job Summary**As an Administrative Support Professional at Marriott International, you will play a vital role in ensuring the smooth operation of our front office. Your primary responsibility will be to provide exceptional support to our guests and internal teams by handling various administrative tasks.**Key Responsibilities:**Provide excellent customer...
-
IT Support Specialist
hace 1 mes
Xico, México Gensler A tiempo completoAbout the RoleWe are seeking a highly skilled IT Support Specialist to join our team at Gensler. As a key member of our technology support infrastructure, you will play a critical role in ensuring the smooth operation of our systems and providing exceptional customer service to our clients.Key ResponsibilitiesProvide first and second-level support for...
-
Senior IT Support Center Agent
hace 4 semanas
Xico, México Carter'S A tiempo completoAt Carter's, we are seeking a highly skilled and experienced IT Support Center Agent to join our team. As a key member of our IT Support Center, you will be responsible for providing exceptional technical support to our customers, resolving complex technical issues, and collaborating with other senior agents to ensure seamless support delivery.Key...
-
Technical Support Professional
hace 1 semana
Xico, México Wpp A tiempo completoAbout WPPWe are the creative transformation company, driving growth and innovation for our clients through a powerful combination of creativity, technology, and talent.Our team at WPP IT provides critical IT services to support our business operations, ensuring seamless collaboration and technological advancements that transform the way we work.
-
Administrative Support Professional
hace 3 semanas
Xico, México Sap A tiempo completo**Administrative Support Role**We are seeking an experienced Administrative Support Professional to join our team at SAP. As an Administrative Support Professional, you will provide high-level administrative support to our organization, ensuring the smooth operation of daily office functions and duties.**Key Responsibilities**• Provide administrative...
-
IT Support Lead Specialist
hace 3 semanas
Xico, México Avantor A tiempo completoJob SummaryAvantor is seeking a highly skilled IT Support Lead Specialist to join our team. As a key member of our IT department, you will be responsible for providing technical support and services to our internal customers.Key ResponsibilitiesProvide technical support and services to internal customers Troubleshoot and resolve technical issues in a timely...
-
IT Operations Professional
hace 1 semana
Xico, México Blackrock Investments A tiempo completo**Job Summary**:As a Systems Management Expert at Blackrock Investments, you will be responsible for ensuring the smooth operation of our IT infrastructure.**Key Responsibilities**:• Implement and maintain systems and infrastructure to support business operations.• Develop and implement policies and procedures to ensure compliance and...
-
Administrative Support Professional
hace 1 semana
Xico, México Marriott International, Inc A tiempo completo**Job Overview**As an Administrative Support Professional, you will be responsible for providing administrative support to the hotel team, ensuring the smooth operation of the front desk, and providing exceptional customer service to our guests.**Responsibilities**Provide administrative support to the hotel team, including answering phone calls, responding...
-
IT Support Specialist
hace 4 semanas
Xico, México Flexis A tiempo completo**Job Title:** IT Support SpecialistAt Flexis, we are seeking a skilled IT Support Specialist to join our team. As an IT Support Specialist, you will provide remote technical guidance, assistance, and coordination to our clients on various IT-related issues.**Key Responsibilities:**Provide technical support for PC, MAC, and mobile devicesAssist with general...
-
IT Support Specialist
hace 3 semanas
Xico, México Connectingology A tiempo completoAs a Technical Solutions Provider, you will be responsible for delivering expert-level support to resolve technology-related issues reported to the Service Desk. Your primary goal will be to provide timely and accurate solutions to customers, ensuring their satisfaction and trust in our IT services.Resolve technical issues efficiently and effectively,...
-
IT Support Specialist
hace 4 semanas
Xico, México Carter'S A tiempo completo**Job Summary**Carter's Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter's, OshKosh B'gosh, Skip*Hop and Little Planet brands. We are seeking a skilled IT Support Specialist to join our team and provide exceptional customer service to our customers.**Key Responsibilities**- Maintain working...