IT Support Professional

hace 1 semana


Xico, México Gensler A tiempo completo

Job Overview

Gensler is seeking a highly skilled IT Support Professional to provide exceptional technical support and customer service to our team members. As a key member of our technical services team, you will play a critical role in ensuring the smooth operation of our technology infrastructure.

About the Role

We are looking for a talented individual with a minimum of 3 years of experience in IT technical support and customer service. The ideal candidate will have a strong background in Windows 10, Microsoft O365 cloud services, and A+ Certification in desktop support or willingness to achieve certification within the first year.

Responsibilities

  • Provide first-line response to end user incidents, collaborate with distributed teams, and share knowledge to ensure excellent customer service.
  • Return staff to billability after technology failure.
  • Offer first and second-level support for service desk incidents and requests.
  • Accept travel requests for on-site configuration and support.
  • Assist in educating end users about desktop policies and enforcement.
  • Triage service desk incident queues and prioritize incidents.
  • Ensure critical incidents are responded to immediately.
  • Create MS Excel and Power BI reports and dashboards.
  • Manage MS SharePoint sites.
  • Support various applications.
  • Meetings room and event-based A/V support.
  • Active directory-based User and Computer group management.
  • Imaging and deployment administration.
  • MAC administration and support.
  • Process automation.
  • Server virtualization and administration assistance.
  • Software and hardware asset inventory tracking and management oversight.
  • User accounts, data storage, and security administration assistance.
  • Telecom and mobile device support.

Required Skills and Qualifications

  • Minimum 3 years of experience in IT technical support and customer service.
  • Associates Degree in Technology, Engineering, Computer Science, or technical trade school.
  • A+ Certification in desktop support or willingness to achieve certification within the first year.
  • Extensive knowledge of Windows 10, Microsoft O365 cloud services.
  • 100% bilingual English/Spanish, well-written with excellent verbal communication skills.
  • Proven record in a dynamic, team-based, technology support environment.
  • Experience in server support and occasional off-hours maintenance.
  • Knowledge of basic networking concepts and desktop troubleshooting.

Benefits and Perks

Gensler offers a comprehensive benefits package, including subsidized health and life insurance, profit sharing, annual bonus, and professional development programs. We also provide reimbursement for professional licenses and associated renewals, tuition reimbursement for eligible programs, and employee assistance programs.

Salary

$75,000 - $95,000 per annum based on location and experience.


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