Experiential Learning Program Coordinator

hace 1 semana


Mérida, Yucatán, México Worldstrides A tiempo completo

At WorldStrides, we are the global leader in educational travel and experiential learning. Our company was founded in 1967 to provide middle school travel programs to Washington, D.C., and has since grown to offer a wide range of programs for over 550,000 students annually to more than 100 countries worldwide.

We provide experiential learning opportunities in various areas, including educational travel, performing arts, language immersion, career exploration, service-learning, study abroad, and sports. These experiences help students see beyond the classroom and explore new perspectives about themselves and the world.

The **WorldAssist Coordinator** plays a critical role in ensuring the consistent execution of efficient and cost-effective resolutions of our groups' on-program (tour) issues. This position provides empathetic and 'low-effort' experiences for our customers, field staff, operations, and account management stakeholders.

In this role, you will utilize your knowledge of WorldStrides products, policies, workflows, and platforms to perform with a quantifiable bias towards quality, productivity, and effectivity. You will leverage multiple technologies and platforms to facilitate resolutions across various operational and health/safety-related issues.

This position contributes to the team's service and performance objectives by facilitating, negotiating, and deploying 'win-win' outcomes in a fast-paced, resolution-oriented environment. You will collaborate, communicate, and work across multiple functions to efficiently manage and effectively deploy issue resolutions.

We value our team members and offer a range of benefits, including a $40,000 - $60,000 per year salary, depending on experience, a Team Member Discount Program, Mexican Law benefits from day one, medical and life insurance, food vouchers, and additional PTO. We strive to create an inclusive and diverse work environment that promotes belonging and supports our team members in achieving their goals.



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