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Customer Engagement Onboarding Specialist

hace 2 meses

Xico, México Novartis A tiempo completo

About the Role:

We are seeking a highly motivated and experienced Customer Engagement Onboarding Specialist to join our team at Novartis. As a key member of our organization, you will play a crucial role in ensuring the seamless onboarding of our valued customers, driving successful engagement, and building lasting relationships.

Responsibilities:

  • Collaborate with cross-functional teams to determine customer onboarding requirements
  • Develop and implement a comprehensive onboarding program for new customers
  • Conduct thorough needs assessments to determine customer goals and objectives
  • Deliver tailored onboarding sessions to customers, ensuring their understanding of our products and services
  • Provide ongoing support and guidance to customers throughout the onboarding process
  • Actively discover ways to improve the onboarding experience and offer suggestions for enhancement
  • Monitor and provide updates on important measures to evaluate the effectiveness of the onboarding program

Requirements:

  • At least 2+ years of experience in the pharmaceutical, biotech, or healthcare industry
  • Proven experience in customer onboarding or a related field
  • Exceptional communication and interpersonal skills
  • Ambitious and self-motivated, with a strong desire to succeed
  • Ability to thrive in a fast-paced, dynamic environment
  • Strong organizational and multitasking abilities, project management
  • Ability to collaborate effectively with cross-functional teams
  • Flawless attention to detail and the ability to deliver exceptional customer service
  • 20% travel may be required based on business needs

About Novartis:

Novartis is a leading pharmaceutical company committed to improving the lives of patients around the globe. We are dedicated to fostering a diverse and inclusive workforce that represents the patients and communities we serve. We are an equal opportunity employer and strive to provide reasonable accommodations/adjustments to individuals with disabilities throughout the recruitment process.