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Senior Director, Delivery Excellence

hace 2 meses

Ciudad de México, Ciudad de México Thomson Reuters A tiempo completo
About the Role

We are seeking a highly experienced Senior Director, Delivery to lead our technology and engineering teams through complex, full life cycle implementation in a world-class company.

The Commercial Engineering team is looking to add a Senior Director, Delivery to a well-established global team. This is a chance to get in and make an immediate impact, bringing long strategic transformation to the way our teams work and deliver products and services to internal and external customers.

Key Responsibilities
  • Define Strategy: Establish the strategic direction for delivery operations, including setting long-term goals, defining product delivery models, and identifying opportunities for growth or improvement.
  • Leadership and Team Management: Lead and manage teams responsible for the delivery of products or services, including hiring, training, coaching, mentoring, and developing staff, as well as fostering a collaborative and high-performance culture.
  • Customer Relationship Management: Build and maintain strong relationships with internal product teams, understanding their needs, and ensuring that the delivery meets or exceeds their expectations.
  • Alignment with Business Objectives: Ensure that delivery strategies are aligned with the broader business objectives of the company, such as revenue targets, customer satisfaction goals, and Agile delivery methodology.
  • Process Improvement: Continuously assess and improve delivery processes to increase efficiency, reduce costs, and enhance quality, including implementing new technologies or methodologies.
  • Stakeholder Communication: Communicate effectively with all stakeholders, including internal product customers, team members, and senior management, to ensure transparency and buy-in for delivery strategies.
  • Innovation: Encourage innovation in service delivery methods to stay competitive and meet changing market demands.
  • Performance Metrics: Establish and monitor key performance indicators (KPIs) to assess the effectiveness of delivery operations and make data-driven decisions.
  • Risk Management: Identify potential risks to delivery timelines, budgets, or quality, and develop strategies to mitigate these risks.
  • Financial Management: Oversee the budget for delivery operations, including forecasting, resource allocation, and cost control.
Requirements
  • Education: A bachelor's degree in business, management, computer science, engineering, or a related field. A master's degree, such as an MBA, is a plus.
  • Experience: 10+ years' experience in project management, program management, or a related field is essential, including experience in a leadership role overseeing large teams and complex projects.
  • Management Skills: Proven ability to manage and lead teams, including hiring, training, and performance management, is critical.
  • Communication Skills: Strong verbal and written communication skills are necessary to effectively interact with all levels of the organization.
  • Strategic Thinking: Ability to think strategically and to translate strategic goals into actionable plans.
  • Program/Project Management: Coordinate management of multiple projects, align and optimize resources, manage stakeholders, and ensure that projects contribute toward the overall business goals and objectives.
  • Problem-Solving Skills: Proficiency in identifying problems, analyzing potential solutions, and making decisions that align with the strategic goals of the organization.
  • Technical Skills: An understanding of software development life cycles and Agile methodology.
  • Certifications: Professional certifications such as Project Management Professional (PMP), Certified ScrumMaster (CSM), or other industry-specific certifications can be advantageous.