Customer Service Operations Specialist

hace 1 mes


Monterrey, Nuevo León, México Genpact Llc A tiempo completo

Job Overview:

We are seeking a highly skilled Customer Service Operations Specialist to join our team at Genpact LLC.

About the Role:

This is a dynamic and challenging role that requires strong customer service skills, technical expertise, and problem-solving abilities. The successful candidate will be responsible for providing exceptional customer support, managing orders, and collaborating with internal teams to ensure seamless delivery of products.

Key Responsibilities:

  • Provide accurate and timely communication to customers, including written correspondence, phone calls, and electronic exchanges.
  • Enter a high volume of incoming orders into the SAP system accurately and promptly.
  • Manage orders from entry through invoicing, ensuring accuracy and customer satisfaction.
  • Negotiate with planning and distribution teams to expedite shipments and coordinate backorders.
  • Collaborate with pricing teams to obtain quotes and validate customer pricing.
  • Troubleshoot issues and provide resolutions to customer complaints regarding services, billing, and other concerns.
  • Utilize data sources to implement efficient logistical processes for product delivery.

Requirements:

  • Bachelor's degree or equivalent work experience.
  • At least 5 years of experience in a customer service role.
  • Fluent English language proficiency.
  • Manufacturing industry or B2B experience preferred.
  • At least 5 years of SAP experience preferred.

Competencies:

  • Strong analytical and problem-solving skills with high attention to detail.
  • Ability to multitask and prioritize tasks in a fast-paced environment.
  • Excellent communication and interpersonal skills.
  • Strong leadership competencies, including teamwork, adaptability, and innovation.

Working Conditions:

This role requires working in person at our Genpact LLC location. We offer a competitive salary range of $$15,000.00 - $27,000.00 per month, depending on qualifications and experience.



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