Customer Support Specialist
hace 3 días
Motorola Solutions is a leading global provider of mission-critical communication solutions and services for enterprise and government customers. Our company's foundation is built on the principle that everything starts with safety.
We believe that safety is not just a product, but a mindset that empowers individuals to confidently move forward in their personal and professional lives. At Motorola Solutions, we strive to make a positive impact on society by creating and connecting technologies that help keep people safe where they live, learn, work, and play.
Job DescriptionThis role offers an exciting opportunity to join our team as a Dispatch Service Desk Agent. You will be responsible for providing exceptional customer support to emergency responders, ensuring timely and accurate responses to critical situations.
You will be part of our 24/7 x 365 system support center, working closely with internal teams to resolve complex customer issues. As a key member of our dispatch team, you will be expected to maintain a high level of professionalism, adapting to changing situations while maintaining a calm and composed demeanor.
Your primary responsibilities will include:
- Tactfully interacting with customers to build strong relationships
- Proactively utilizing problem-solving skills to deliver customer-focused solutions
- Analyzing and resolving complex customer business issues
- Educating customers on respective business processes and procedures
- Displaying strong verbal communication skills through daily customer interaction
Our ideal candidate will possess excellent interpersonal and problem-solving skills, with a passion for delivering exceptional customer experiences. If you are a motivated individual who thrives in a fast-paced environment, this could be the perfect opportunity for you to grow your career with Motorola Solutions.
Required Skills and QualificationsTo succeed in this role, you will need:
- Excellent communication and problem-solving skills
- Ability to work effectively in a team environment
- Flexibility to adapt to changing situations and priorities
- Strong organizational skills and attention to detail
- Inbound call center or customer service experience (a plus)
We offer a comprehensive benefits package, including:
- Competitive salary
- Comprehensive health insurance
- Retirement savings plan
- Paid time off
- Opportunities for professional growth and development
At Motorola Solutions, we value diversity, equity, and inclusion. We welcome applications from diverse candidates and are committed to creating a workplace culture that reflects these values.
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