Customer Service Representative

hace 2 meses


Reynosa, Tamaulipas, México Motorola Solutions A tiempo completo
About Motorola Solutions

We are a leading provider of mission-critical communications devices and networks, AI-powered video security & access control, and the ability to unite voice, video, and data in a single command center view.

Job Description

We are seeking enthusiastic individuals who are passionate about customer service to join our team as Customer Care Consultant. In this role, you will be responsible for handling inbound calls and resolving a wide range of complex customer issues.

Duties and Responsibilities
  • Handle inbound calls and provide exceptional support to customers.
  • Resolve customer issues, including order inquiries, warranty replacements, post-sale customer service inquiries, and service/repair requests.
  • Gain a deep understanding of Motorola's products, services, and solutions to provide accurate and reliable information to customers.
  • Troubleshoot issues with printing equipment, computers, and other related devices to help customers resolve their problems efficiently.
  • Maintain accurate customer records, documentation of interactions, and updates in the customer support system to ensure effective communication and follow-up.
  • Collaborate with cross-functional teams to resolve complex customer issues and provide comprehensive solutions.
Requirements
  • Fluent in English (spoken and written).
  • High School Diploma, GED, or Certificado de Preparatoria (USA or Mexico).
  • 1 year of work experience, preferably in Customer Service or inbound call centers.
  • Full-time availability.
  • Availability to work in Reynosa, 3 days from our site.
Salary and Benefits

Our estimated salary for this position is $45,000 per year, based on industry standards and the location. We also offer a supportive and inclusive work environment, opportunities for training and development, and a referral payment plan.



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