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Customer Support Application Specialist
hace 2 meses
Accuris is a leading provider of engineering solutions and standards content. With a rich history spanning over 60 years, the company has established itself as a trusted partner for organizations seeking to accelerate innovation and improve their engineering workflows.
Job SummaryWe are seeking a highly skilled Customer Support Application Specialist to join our team in Mexico. As a key member of our support team, you will be responsible for receiving and resolving complex technical inquiries from external and internal customers. Your expertise will be essential in providing technical support, troubleshooting issues, and ensuring seamless customer experiences.
Key Responsibilities- Technical Support: Provide expert technical support to customers, addressing their queries and resolving issues related to our applications and information.
- Troubleshooting: Troubleshoot customer issues to determine root causes and enter issues into our CRM system.
- Customer Communication: Communicate effectively with customers, providing clear and concise explanations of complex technical issues.
- Team Collaboration: Work collaboratively with our team to resolve customer issues and improve our support processes.
- Education: Possess a relevant university degree, relevant qualification, or equivalent experience.
- Experience: Previous experience in customer care or a relevant technical support role, with a strong understanding of network systems and analytical skills.
- Language Skills: Proficiency in English and Spanish languages, with the ability to communicate effectively with customers and colleagues.
At Accuris, we deliver essential intelligence that powers decision-making. Our mission is to build an evolvable knowledge and data platform that enables STEM professionals to unlock and deliver innovation to the world's most complex problems. We provide equal employment opportunities to all employees and applicants, and we are committed to creating a diverse and inclusive work environment.
