Team Lead

hace 12 horas


Guadalajara, Jalisco, México Wipro Limited A tiempo completo

Job Summary

Wipro Limited is seeking a highly skilled and experienced Team Lead to join our team. As a Team Lead, you will be responsible for leading a team of agents in a fast-paced environment, providing guidance and support to ensure the successful delivery of projects.

Key Responsibilities

  • Real-time Problem Solving: Utilize your analytical skills to resolve complex issues and provide timely solutions to clients.
  • Daily Client Interaction: Develop and maintain strong relationships with clients, understanding their needs and providing exceptional service.
  • Mentorship: Act as a mentor to new agents, providing guidance and support to ensure their success in the role.
  • Coaching and Feedback: Conduct weekly 1:1 coaching sessions to provide performance feedback and support agents in their professional development.
  • Technical Skills: Possess a strong understanding of MS Office and be able to support agents with technical issues.
  • Business Acumen: Have a deep understanding of the healthcare payer scope of services and compliance, ensuring that all projects are delivered in accordance with regulatory requirements.

Requirements

  • Strong Leadership Skills: Proven ability to lead and motivate a team in a fast-paced environment.
  • Excellent Communication Skills: Ability to communicate effectively with clients and team members, both verbally and in writing.
  • Technical Skills: Strong understanding of MS Office and ability to support agents with technical issues.
  • Business Acumen: Deep understanding of the healthcare payer scope of services and compliance.

What We Offer

  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for career advancement and professional development.
  • Diverse and Inclusive Work Environment: A diverse and inclusive work environment that values diversity and promotes equality.

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