Team Lead
hace 12 horas
Job Summary
Wipro Limited is seeking a highly skilled and experienced Team Lead to join our team. As a Team Lead, you will be responsible for leading a team of agents in a fast-paced environment, providing guidance and support to ensure the successful delivery of projects.
Key Responsibilities
- Real-time Problem Solving: Utilize your analytical skills to resolve complex issues and provide timely solutions to clients.
- Daily Client Interaction: Develop and maintain strong relationships with clients, understanding their needs and providing exceptional service.
- Mentorship: Act as a mentor to new agents, providing guidance and support to ensure their success in the role.
- Coaching and Feedback: Conduct weekly 1:1 coaching sessions to provide performance feedback and support agents in their professional development.
- Technical Skills: Possess a strong understanding of MS Office and be able to support agents with technical issues.
- Business Acumen: Have a deep understanding of the healthcare payer scope of services and compliance, ensuring that all projects are delivered in accordance with regulatory requirements.
Requirements
- Strong Leadership Skills: Proven ability to lead and motivate a team in a fast-paced environment.
- Excellent Communication Skills: Ability to communicate effectively with clients and team members, both verbally and in writing.
- Technical Skills: Strong understanding of MS Office and ability to support agents with technical issues.
- Business Acumen: Deep understanding of the healthcare payer scope of services and compliance.
What We Offer
- Competitive Salary: A competitive salary and benefits package.
- Opportunities for Growth: Opportunities for career advancement and professional development.
- Diverse and Inclusive Work Environment: A diverse and inclusive work environment that values diversity and promotes equality.
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