Customer Service Clerk
hace 1 semana
Job Summary
We are seeking a skilled Customer Service Clerk to join our team at The St. Regis Punta Mita Resort. As a key member of our Rooms & Guest Services Operations team, you will be responsible for providing exceptional service to our guests, ensuring a seamless check-in and check-out experience.
Key Responsibilities
- Process all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys
- Process all payment types, including room charges, cash, checks, debit, and credit
- Process all check-outs, resolving any late and disputed charges
- Answer, record, and process all guest calls, messages, requests, questions, or concerns
- Coordinate with Housekeeping to track readiness of rooms for check-in
- Communicate parking procedures to guests and dispatch bell staff or valet staff as needed
- Supply guests with directions and information regarding property and local areas of interest
- Run daily reports, identify any special requests, and check reports for accuracy
- Complete designated cashier and closing reports in the computer system
- Cash guests' personal checks and traveler's checks
- Count bank at the beginning and end of shift
Requirements and Qualifications
- Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager
- Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets
- Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation
- Speak with others using clear and professional language; answer telephones using appropriate etiquette
- Develop and maintain positive working relationships with others
About Marriott International, Inc.
Marriott International, Inc. is a global hospitality company with over 50 luxury hotels and resorts in the best addresses around the world. We are committed to delivering exquisite experiences for our guests, and we are seeking talented individuals like you to join our team.
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